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Bilingual Branch Operations Manager
OnTrack Staffing
Irving, USA
Full-time
Manager · 5+ years experience
Onsite
Discovered 1 weeks ago
Account management
Role Overview
The Branch Manager is responsible for overseeing the overall performance, profitability, and growth of a high-volume staffing branch.
This role leads a team of recruiters and account managers while maintaining strong client relationships and ensuring operational excellence.
The ideal candidate brings a proven track record of managing high-volume staffing operations, delivering exceptional client service, and developing high-performing teams.
Key Skills for This Role
Account management
Full Job Posting
Key Responsibilities
- Branch Leadership & Performance
- Direct and manage all branch operations to achieve revenue, gross margin, and profitability targets
- Develop and execute strategic plans to support business growth and client expansion
- Monitor key performance indicators (KPIs) including fill ratios, time-to-fill, spread, and retention metrics
- Ensure compliance with company policies, procedures, and employment regulations
- Team Management & Development
- Lead, coach, and develop a team of recruiters and account managers to drive performance and productivity
- Set clear performance expectations and conduct regular performance reviews
- Provide ongoing training, mentorship, and support to enhance team capabilities
- Foster a culture of accountability, collaboration, and continuous improvement
- Client Relationship Management
- Serve as the primary point of contact for key clients and strategic accounts
- Build and maintain strong, long-term client partnerships through consistent communication and service delivery
- Conduct regular client visits, business reviews, and service evaluations
- Identify opportunities for account growth, cross-selling, and new business development
- High-Volume Staffing Operations
- Oversee full-cycle staffing operations, including recruiting, onboarding, scheduling, and workforce management
- Ensure the branch can effectively support high-volume client demands while maintaining quality standards
- Partner with internal teams to optimize processes and improve efficiency
- Address and resolve client or workforce issues in a timely and professional manner
- Business Development
- Collaborate with sales and account management teams to drive new business opportunities
- Support proposals, pricing strategies, and contract negotiations
- Maintain a strong understanding of local market trends and competitor activity
Qualifications
- Required
- 5+ years of experience in staffing, with at least 2+ years in a leadership or branch management role
- Proven success managing high-volume staffing operations
- Strong experience in account management and client-facing roles
- Demonstrated ability to lead, coach, and develop high-performing teams
- Strong business acumen with a results-driven mindset
- Valid Driver License
- Preferred
- Experience in light industrial, clerical, or high-volume contingent workforce environments
- Background managing large-scale client accounts with varying workforce demands
- Core Competencies
- Leadership and team development
- Client relationship management
- Operational excellence
- Problem-solving and decision-making
- Communication and interpersonal skills
- Time management and organizational skills
- Work Environment
- Fast-paced, high-volume staffing environment
- Requires frequent client interaction and on-site visits
- May require flexibility in scheduling to meet client and operational needs
- Success Measures
- Branch revenue growth and profitability
- Client satisfaction and retention
- Employee engagement and retention
- Achievement of staffing and fill-rate targets
Preferred Qualifications
- Preferred
About OnTrack Staffing
Staffing & Recruiting205 employeesFounded 2006
U.S.-based staffing agency providing temporary, direct-hire, contract, and onsite workforce solutions to employers and job seekers.
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