Bilingual Branch Manager in Training

The Branch Manager in Training (BMIT) position is a performance-based, hands-on, customer-focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations.

Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices.

This position is responsible for performing an active role in meeting all performance goals and metrics for the branch as defined by management.

To do so, this position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition.

This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.

The BMIT position is intended to be a developmental position to be promoted into a Branch Sales Manager position.

Job Responsibility Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the Branch’s performance metrics as defined by management.

Utilize sales tools to provide an exceptional customer experience and to use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels.

Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio.

Present financial solutions, based on customer needs that meet their goals.

Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle.

Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected.

Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values and our company’s purpose.

Deploy marketing efforts in the community to generate sales and customer growth, and track marketing efforts as required.

Job Responsibilities Cont.

Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to Branch performance.

Adhere to the Company’s policies, procedures, Core Values, and to all applicable state and federal regulations.

Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards.

Enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation.

Perform and document collection calls, field visits, and any other approved collection activities.

Complete other duties as assigned.

Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.

BMIT is responsible for day-to-day Branch operations and communication with customers and employees under direct supervision of the Branch Sales Manager and Divisional Director of Operations (DDO).