Bilingual (Arabic & English) Sales Account Manager – BPO Services

Overview

Key Responsibilities

• Identify and generate new business opportunities through:
• Market research
• Industry networking
• Referrals and partnerships
• Cold outreach and prospecting
• Build and maintain a healthy sales pipeline aligned with revenue targets.
• Engage potential clients across industries requiring BPO/contact center outsourcing services.
• Qualify leads based on defined opportunity criteria.
• Conduct client meetings, discovery sessions, and solution discussions.
• Understand client requirements and translate them into viable BPO solutions.
• Collaborate with internal teams to design customized service offerings.
• Maintain regular follow-ups to progress opportunities through the sales funnel.
• Prepare compelling commercial and technical proposals.
• Ensure all proposals meet organizational standards and compliance requirements.
• Track proposal lifecycle from submission to closure.
• Negotiate commercial terms and contractual agreements.
• Drive opportunities to closure within defined timelines.
• Achieve assigned monthly, quarterly and annual sales revenue goals.
• Manage relationships with new and existing clients.
• Identify upselling and cross-selling opportunities.
• Ensure smooth handover of signed clients to delivery teams.
• Maintain long-term customer relationships to support retention and expansion.
• Maintain accurate CRM records.
• Provide regular sales updates to management.
• Must have excellent verbal and written communication.
• Strong presentation skills.
• Strong negotiation skills with Solution selling capabilities,

Educational Qualification & Work Experience

• Bachelors Degree in Business Administration or Marketing
• 4 - 5 years of experience in sales, preferably in BPO or Contact Center industry