Beverage Supervisor

To support and be directly involved in the business by overseeing multiple concept beverage program which includes sourcing products, plan and organize how beverage systems will be set up (such as storage and display options), direct and supervise employees working with beverages, and evaluate the overall effectiveness of the system (drink selections, pricing, and customer response). Responsible for hiring and training new beverage staff members and overseeing the ordering and inventory control of beverages.

Create Beverage Programs to ensure Up to date trends across all categories

Designing attractive and creative menus and constantly improve offer

Manage the floor in front & back of house for all beverage aspects

Fully aware of latest category trends

Manage the business aspects of the bar, taking inventory, and reordering supplies, managing budgets, and setting goals.

Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.

Setting and enforcing quality and safety controls.

Ensuring licenses are updated and in line with current legislation.

Working with diverse personalities both on the staff and patrons.

Planning and taking part in promotional events.

Maintaining standard atmosphere for guests.

To observe the Company s rules and procedures and carry out any reasonable request made by their Manager, Supervisor, or the Duty Manager.

To perform weekly maintenance snagging and report needs as they arise

To ensure to permanently keep SOP s, manual and recipes up to date

To ensure that all legal requirements are met and properly communicated to the different team members

To attend/lead daily management briefing sharing relevant information's

To attend weekly management meeting and provide all relevant information's

To ensure and efficient communication interdepartmental

To attend daily team briefing

To communicate in a transparent, efficient, and proactive manner through communication tools

To communicate daily and weekly report to management

To properly administer and achieve financial reports

To ensure that operational budget is adhered and take corrective action if needed

To monitor expenses and ensure respect of approval process

To control and manage inventory

To manager and control stock levels

To ensure accuracy of cashiering reports

To understand and anticipate needs

To handle complaints in a friendly and effective way

To always look for the best solution to fulfil guests expectations

To show genuine interest and built confidence with the guests

To approach and recognize all regular guests

Ensure warm welcome to first comers for them to become your next regulars

To proactively work with all departments

To provide accurate operational manning forecast

Perpetually look for personal professional knowledge development

Hiring and training staff to provide excellent service to guests

To bring support in recruitment of new talents

To monitor team performance

To create weekly rota, vacations plan, succession plan

To facilitate departmental training

To create training report with attendance and topics

Properly communicate sensitive and serious issues to appropriate people

To act as a mentor for new joiners

To implement validated marketing tools to improve business performance

To monitor trends

To possess accurate market trend and implement innovative ideas that will generate footfall

To be aware and establish competitor set benchmark

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High School Diploma.

Bar management experience or more education is generally preferred.

Excellent computer, problem-solving, and customer service skills.

Exceptional communication and interpersonal skills.

Effectively delegate responsibilities and maximize resources.

Extensive knowledge of POS system (Micros/ Symphony/People Soft/ Infrasys)

Extensive network in Beverage Industry & Brand Principals

3-5 years in similar role

High end standalone concept experience

Oral & written communication skills

Guest service skills

Attention to details

Interpersonal skills