Benefits Support Specialist
Role Overview
Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions.
In this fully remote role, you will primarily handle inbound telephone calls, with occasional outbound calls, to answer questions, explain available options, complete transactions, and guide participants through applicable forms and processes.
This position offers the opportunity to develop valuable benefits administration experience while providing accurate, professional support in a structured environment with relatively low call volume.
Full Job Posting
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and more than 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.
At Conduent, you have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16 per hour.
Responsibilities
- Respond to participant inquiries and explain applicable benefits and plan provisions.
- Research questions, provide accurate information, and complete transactions with limited supervision.
- Explain forms and guide participants through the appropriate processes.
- Complete callbacks promptly and escalate issues when necessary.
- Maintain accurate documentation in the case management system.
- Meet established quality, accuracy, and timeliness standards while following client-specific procedures.
- Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.
- Strong verbal and written communication skills.
- Excellent listening skills and attention to detail.
- The ability to explain information clearly and professionally.
- Basic computer skills and the ability to learn new systems and processes.
- Strong organizational and time-management skills.
- The ability to work independently in a remote environment and follow established procedures.
- A professional, patient, and solution-focused approach when assisting participants.
- Reliable attendance and punctuality, with the ability to meet established performance expectations.
- Defined benefit pension plan experience.
- Benefits administration or retirement services experience.
- Customer service or call center experience.
- Training and schedule:
- Training: Comprehensive virtual training lasting approximately 7–8 weeks.
About Conduent
Provides digital business process services for businesses and governments.
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