Benefits Partner

Lead the leave programs for the Americas (US and Costa Rica) including, but not limited to, internal consulting resource to HR and employees, managing company policies and programs; coordinating internal disability benefits with our third party vendor, and applicable statutory leaves

Support the benefits programs for the Americas including but not limited to administering our health and insurance offerings, retirement programs, and compliance filings

Manage employee inquiries regarding policies, escalations, and general questions while providing a positive customer service experience

Perform frequent audits of benefits-related data, identifying process breakdowns and ensure the accuracy of the HRIS (Workday) and other vendor systems

Support relationships with vendors and brokers, including new and existing service agreements in partnership with internal Procurement and Legal teams

Deliver exceptional project management support for annual benefit activities such as open enrollment, renewals, and plan audits; as well as cross functional programs

Analyze market trends and compare to our current offerings to ensure we remain competitive

Partner with HR Operations, Payroll, and People Analytics teams ensuring administration and resource education is delivered on-time and consistently

Bachelor’s degree in Psychology, Human Resources, Business Administration or related field or equivalent years of relatable Human Resources experience

3+ years of comparable benefit and/or leave experience

Experience using Google for Work, Smartsheet, and Workday preferred

Experience with global benefits is a plus

Strong attention to detail and accuracy for excellent organization of audits and overall data management

Experience working on confidential programs with access to sensitive information

Exceptional written and oral communication skills, including formal presentations to different levels of leadership

Capacity to be flexible and adapt quickly to shifting priorities as well as experience working cross functionally and collaborating with internal and external stakeholders

Ability to work independently and apply analytical and problem solving skills to deliver excellent results

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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