Benefits Call Center Representative

About the role

Requirements

• We’re looking for customer-focused team members with strong communication skills and the ability to provide professional, empathetic service. To be successful in this role, you should have:
• Previous call center experience handling high-volume calls
• Experience with healthcare or employer benefits highly preferred
• Excellent verbal and written communication skills
• Strong keyboarding skills and proficiency with Microsoft Office
• Basic computer knowledge, including command prompts, shortcuts, and troubleshooting
• Strong problem-solving skills
• Ability to multitask effectively while navigating multiple systems
• Ability to work independently with minimal supervision
• High school diploma or GED
• Ability to successfully complete required background screening and drug test, including education and employment verification
• Must be 18 years of age or older
• What you get
• Health benefits for you and your family, including medical, dental, and vision, starting on day 1
• Paid holidays and paid time off (PTO), vacation and/or sick time
• Retirement savings plan
• Opportunities for growth and advancement
• Additional information
• This is an onsite position in Chesapeake, VA
• Candidates must be able to commit to the assigned schedule and maintain reliable attendance and punctuality
• Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $ 29,640- $ 37,050.