Benefits Call Center Representative
Role Overview
Responsible for managing inbound calls.
Explain benefit programs, eligibility requirements, enrollment options, and coverage details in a clear and easy-to-understand manner.
Research and resolve participant inquiries by utilizing multiple systems and resources.
Accurately document interactions and maintain detailed records of participant requests and case activity.
Collaborate with team members and internal partners to ensure timely and accurate resolution of benefit-related concerns.
Support participants with a compassionate, professional approach while helping them make informed benefits decisions.
Full Job Posting
About the Role:
Responsible for managing inbound calls.
Explain benefit programs, eligibility requirements, enrollment options, and coverage details in a clear and easy-to-understand manner.
Research and resolve participant inquiries by utilizing multiple systems and resources.
Accurately document interactions and maintain detailed records of participant requests and case activity.
Collaborate with team members and internal partners to ensure timely and accurate resolution of benefit-related concerns.
Support participants with a compassionate, professional approach while helping them make informed benefits decisions.
Requirements:
- Be at least 18 years or older
- Have a High School Diploma, or equivalent
- Be able to successfully pass a criminal background check.
- Must have strong organization skills
- Must have excellent time management skills
- Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately.
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router.
- Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
- We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.
- Working with us:
- Join a rapidly growing organization that can support your career goals.
- What you get:
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- The chance to make a real impact on the travel experience
- Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $32,760- $40,950.
Preferred Qualifications
- Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $32,760- $40,950.
About Conduent
Provides digital business process services for businesses and governments.
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