Benefits Administrator

Key Responsibilities

• Employer Administration
• Enter employer contribution reports and prepare discrepancy reports
• Set up and maintain employers across multiple systems
• Send Welcome Packages and reports to new employers
• Run Hour History and daily E-inTel reports
• Enter Contribution Transfer Authorization (CTA) forms
• Maintain Check Off lists for all clients
• Respond to emails from employers and locals
• Member & Service Provider Administration
• Set up and maintain member, employer, and service provider records to ensure accurate, up to date information
• Update eligibility statuses and member records as required
• Track and mail drug cards
• Process Health & Welfare self-payments and prepare monthly self-payment statistics
• Create and mail New Eligible and Self-Pay correspondence
• Manage weekly HCSA (Health Care Spending Account) data loads
• Reporting & Cross-Departmental Support
• Run monthly reports to support departmental functions
• Provide administrative support to the Pension team
• Provide support to the call centre and finance department
• Respond to inquiries from other departments
• Create and maintain spreadsheets and documents supporting benefits tracking and administration
• Continuous Improvement
• Analyze issues as they arise and develop effective solutions
• Continually review current processes for efficiency improvements
• Qualifications and Attributes:
• Post-secondary diploma or certificate in Office or Business Administration
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• Accurate and efficient alpha and numeric keyboarding skills
• Strong computer skills, with an acceptable level of keyboarding speed and accuracy
• Working knowledge of office procedures; prior office experience an asset
• Excellent writing and verbal communication skills
• Excellent organizational and time management skills, including the ability to prioritize tasks and consistently meet company service standards
• Attention to detail and commitment to accuracy of work
• Ability to establish and maintain effective working relationships, and to work independently and as part of a team
• Successful completion of a cleared criminal background check is required