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Benefit Programs Specialist III

Virginia Department of Social Services
Wytheville, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

Skills-

  • Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: manage complex cases; read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance program; train staff; speak in public, promoting agency programs; develop brochures and pamphlets and use audio-visual equipment; share learned information with co-workers; communicate effectively and diplomatically both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client’s situation, and make referrals; determine a client’s ownership share in situations where multi-ownership exists; assess client’s needs through collection and analysis of employment history and pertinent personal, family and cultural information; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations; and identify customers’ needs and explore options to address these needs within the available community resources.

Education and Experience-

  • Same as required in Benefit Program Specialist II with additional related work experience in benefit programs OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
  • Skill in operating a personal computer and the associated office and agency software.
  • Abilities- Demonstrated ability to: manage complex cases; read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance program; train staff; speak in public, promoting agency programs; develop brochures and pamphlets and use audio-visual equipment; share learned information with co-workers; communicate effectively and diplomatically both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client’s situation, and make referrals; determine a client’s ownership share in situations where multi-ownership exists; assess client’s needs through collection and analysis of employment history and pertinent personal, family and cultural information; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations; and identify customers’ needs and explore options to address these needs within the available community resources.
  • Demonstrated ability to communicate effectively both orally and in writing; interview, assess needs; make sound judgments within the framework of existing laws, policies, and regulations; record keeping responsibilities and related activities; establish and maintain effective relationships. Skill in operating a motor vehicle, personal computer with associated hardware.

Preferred Qualifications:

  • BilingualTraining in long term care Special Requirements: Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Applicants may be subject to Criminal History Background Search, Central Registry Search, DMV driving record check, and pre-employment drug screen. All offers of employment are contingent upon satisfactory results of the checks and screenings. Special Instructions to Applicants: Applications/resume for this position must be submitted electronically.
  • BilingualTraining in long term care
  • Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Applicants may be subject to Criminal History Background Search, Central Registry Search, DMV driving record check, and pre-employment drug screen. All offers of employment are contingent upon satisfactory results of the checks and screenings.
  • Applications/resume for this position must be submitted electronically.
  • Responsibilities

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