Bellman
Role Overview
• Greet and welcome guests.
• Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
• Maintain VIP/Group and individual arrivals reports.
• Attend to inquiries and provide accurate information to guests.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
Key Skills for This Role
Full Job Posting
About the QE2
The Queen Elizabeth 2 is an iconic ocean liner reborn as a floating hotel and lifestyle destination.
The hotel celebrates its British maritime heritage and offers 447 rooms and dining experiences.
Responsibilities
- Greet and welcome guests.
- Assist with luggage and maintain neat, orderly luggage storage areas.
- Maintain reports for VIP, group, and individual arrivals.
- Answer guest inquiries with accurate information.
- Follow key control policies and manage guest safe deposit boxes.
- Review daily hotel status and coordinate with reservations, sales, and housekeeping to support guest satisfaction.
Qualifications
- Opera proficiency is required.
- Candidates need the ability to focus on guest needs and remain calm and courteous.
- At least 1 year of experience in a similar role is required.
- A hospitality background is preferred.
- Fluency in English is required; additional languages are a plus.
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