Bell/Valet Attendant

• **Greet guests upon arrival and assist with luggage handling and storage.**

Welcome guests with a warm, courteous attitude while promptly offering help with unloading and safely storing their luggage.

• **Provide prompt valet parking services, ensuring vehicle safety and accurate documentation.**

Responsibly drive, park, and retrieve guest vehicles, maintaining proper records and ensuring their security throughout the stay.

• **Escort guests to rooms, explain hotel amenities, and answer basic inquiries.**

Accompany guests to their rooms, assist with luggage placement, and offer a brief orientation on hotel services and in-room features.

• **Maintain cleanliness and order in lobby and bell desk areas.**

Keep public guest areas tidy and organized, ensuring a clean and welcoming environment at all times.

• **Assist guests with transportation arrangements and local information.**

Help guests with booking taxis, shuttles, or private cars, and provide information about local attractions, directions, or recommendations.

• **Handle guest requests and complaints courteously and efficiently.**

Respond promptly and professionally to guest needs or concerns, ensuring quick resolution or proper escalation to relevant departments.

• **Ensure timely retrieval of guest vehicles upon departure.**

Retrieve and deliver vehicles quickly and carefully when guests are checking out or departing the premises.

• **Maintain a professional and friendly demeanour at all times.**

Represent the hotel with a polished appearance and positive attitude, offering a high level of customer service to all guests.

• **Coordinate with Front Office and Concierge teams for seamless service.**

Communicate effectively with reception and concierge teams to ensure smooth guest check-in, luggage delivery, and other service requests.

• **Adhere to hotel safety, security, and grooming standards.**

Follow all established procedures and protocols related to guest safety, personal hygiene, and professional dress code.

• **Maintain accurate records of luggage tags and valet tickets.**

Keep track of luggage and vehicle tags to avoid errors or losses, ensuring accountability and smooth guest service.

• **Driving license is mandatory**