Bell/Luggage Attendant
Skills
About This Role
• Arrival & Departure Excellence
- : Warmly greet guests at the entrance within seconds of arrival, using their names and titles whenever possible.
- Assist with opening car doors and safely unloading or loading luggage.
- Luggage Management
- : Ensure the "safe keeping" of all incoming, outgoing, and stored baggage.
- This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook.
• Rooming & Orientation
- : Escort guests to their rooms and provide a professional orientation, explaining room features such as light switches, Wi-Fi, and amenities in an engaging way.
- Property Ambassadorship
- : Maintain a constant presence in the lobby to offer assistance.
- Act as a "storyteller" by sharing knowledge about the hotel's heritage, local attractions, and facilities.
- Operational Support
- : Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions.
- Deliver messages, newspapers, and parcels promptly to guest rooms.
Performance Standards & Requirements
- Grooming
- : Uphold impeccable grooming and personal presentation standards aligned with ultra-luxury expectations.
- Physical Demands
- : Ability to stand for long periods and frequently lift or push/pull up to 50 lbs.
- Service Excellence
- : Adhere to Raffles' Local Standard Operating Procedures (LSOP) and Leading Quality Assurance (LQA) standards.
- Discretion
- : Maintain strict confidentiality regarding guest movements and information.
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