Bell Captain - Waldorf Astoria Doha Lusail

Overview

• A Bell Captain is responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service.
• What will I be doing?
• As a Bell Captain, you will be responsible for supervising Bell persons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service.
• Specifically, you will be responsible for performing the following tasks to the highest standards:
• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Assist in the maintenance, appearance and functionality of equipment
• What are we looking for?
• A Bell Captain serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Previous customer service experience in a supervisory role
• The ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal, personal presentation and communication skills
• Accountable and resilient
• Commitment to delivering a high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• A passion for delivering exceptional levels of Guest service
• What will it be like to work for Hilton?
• The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands.
• Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history.
• Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
• We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our

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