Beauty Salon Manager FEMALE

Reporting Relationships

Role Summary

Accountabilities

• Drive and deliver sales performance.
• Manage sales objectives and operational costs, in line with agreed business plan.
• Guarantee the ultimate client experience, obtaining 70% overall client retention.
• Implement processes which clearly communicates personal responsibility at all levels for achievement of weekly/monthly sales targets.
• Determine and implement options to correct sales underperformance or to exploit sales opportunities.
• Ensure high standard of service is delivered at all times by the team.
• Respond to all client complaints.
• Ensure strict implementation of CRM responsibilities.
• Ensure all policies and operational guidelines are implemented and followed.
• Ensure the branch is adequately staffed at all times and employees are aware of their work schedules ahead of time and that it is fair, allowing for the team to have their days off and is managed in accordance with the company policy.
• Ensure housekeeping standards are maintained at the highest level across all branches.
• Demonstrate awareness of competitors that are operating and will be opening in the area.
• Ensure you read the Standard Operations Manual, have a thorough understanding of and adhere to the rules and regulations.

Stock Management

• Follow product purchasing process and ensure bookkeeping and updating of inventory at all times.
• Plan and coordinate with the vendors’ stock deliveries and payment/invoicing procedures.
• Monitor inventory levels to ensure adequate supplies are available.
• Ensure stock is kept intact in the branch software with lowest discrepancy possible.

Internal Audit

• Ensure companies assets and cash are protected at all times.
• Ensure that all faulty damaged items are written off properly.
• Ensure that usage of consumable items is in line with sales of services.

Maintenance

• Ensure housekeeping standards are maintained at the highest level.
• Ensure that the workplace satisfies health, safety and welfare requirements for ventilation, temperature, lighting, sanitary, washing and rest facilities.

Supply & Demand

• Evaluate and research suppliers, products, equipment and tools.
• Guarantee best quality – price products, equipment and tools.
• Negotiate best deals/contracts with suppliers.
• Follow-up with supplier to resolve the discrepancy that the Branch Manager cannot finish.
• Recruit, train, manage and evaluate salon staff to ensure that staffing level and performance meet salon needs.
• Conduct timely performance evaluations and salary reviews for all team members.
• Identifying training needs to improve team performance.
• Promote and maintain high standards of technical quality.
• Ensure all staff is adequately trained on products and technical skills.
• Ensure that the grooming and appearance standards of all staff are maintained at all times.
• To actively work together with our legal team, to ensure that all legal requirements are met.
• To have a full understanding of all legal requirements for both salon operations and labour law.
• Develop/evaluate incentive schemes for all team members.
• Review current practices and ensure savings are made where applicable.
• Drive initiatives and make recommendations for cost cutting.
• Review salon Petty Cash Claims and challenge expenses.
• Effectively manage the P&L, challenging any cost that may impact on profitability.
• Manage and control operational resources in line with the business growth.
• Identify and deliver initiatives to enhance business/increase and improve sales.
• Actively seek out all new opportunities, whether it is clients, products, or suppliers in conjunction with team and in line with the brand strategy.

Personal Characteristics

• Achievement oriented
• Team building and leadership skills
• Empathetic

Performance Measurements

• Business profit
• Employee turnover and quality of staff
• Stock accuracy
• Client feedback/satisfaction

Qualifications/Requirements

• At least 5 years’ experience in operations and management.
• Effective leadership skills and experience in staff management, training and development.
• Strong focus on customer service and willingness to go the extra mile for the clients and the business.

Competency Requirements

• Developing others
• Drive for results
• Client focused
• Problem solving
• Priority setting & time management

Job Type: Full-time