BDC Manager - INFINITI Stuart!

Lead the daily operations of the BDC so every lead is worked quickly, professionally, and consistently

Build and refine processes that drive more quality appointments for both sales and service

Coach, train, and motivate BDC representatives to hit (and exceed) individual and team goals

Own the numbers — track KPIs, spot trends, and continuously improve conversion and customer satisfaction

Partner closely with Sales, Service, and Marketing so leads never fall through the cracks

Set the standard for how clients are treated from the very first contact

Proven BDC management experience (automotive preferred)

Track record of leading a successful team in a fast-paced, high-volume environment

Strong coaching ability and comfort holding people accountable

Excellent communication skills and solid CRM proficiency

Customer-first mindset with a focus on building lasting relationships

Analytical, organized, and able to turn data into action

Competitive base salary + performance bonuses

Full benefits: medical, dental, vision, and 401(k) with company match

Clear path for growth inside a multi-store, family-owned group

Modern facility and a collaborative, high-standards culture

Employee discounts on vehicles, parts, and service

The chance to represent INFINITI and help shape the client experience at one of South Florida’s premier dealerships

Ready to lead a team that sets the bar for customer engagement? Apply today and let’s talk about your next chapter with INFINITI Stuart and Murgado Automotive Group.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.