BAS Service Developer II

The BAS Service Developer II designs, builds, and maintains the internal software tools that power the Smart Tech Contracting Service Division, including analytics, reporting, and workflow platforms such as Atheon. A core part of this role is embedding AI into the day-to-day operation of those tools so that the Service Division and other departments work faster, more consistently, and with less manual effort. This role turns real service operations — emergency response, preventative maintenance, site validation, ticketing, and client reporting — into reliable, secure, and easy-to-use applications.

In addition to software development, the BAS Service Developer II supports limited site validations and service work in Healthcare, Industrial, and Mission Critical / Technology environments. Direct field exposure keeps the tools grounded in how technicians and clients actually work.

The BAS Service Developer II will work with the service manager, service technicians, program managers, the project / service ticket manager, QA/QC, business development, and other internal departments, as well as client staff, while building tools and performing field support. The BAS Service Developer II will rely on instructions and pre-established guidelines to perform the functions of the job. Work is subject to technical review and is performed under moderate supervision.

This person will communicate and operate in line with organizational goals and values, as well as departmental objectives.

Assist in designing, building, testing, and deploying internal web applications, dashboards, and automation tools that support BAS service operations

Develop and maintain features for internal platforms such as Atheon, including user interface, data models, and report outputs

Build application user interfaces that are clear, consistent, and usable by field technicians, service leadership, and client stakeholders

Use AI-assisted development platforms (such as Lovable and Replit) to accelerate prototyping and delivery; review, test, and refactor all generated code before production release

Manage source code, branches, pull requests, and releases in GitHub in accordance with company development standards

Write and maintain tests and perform quality checks on own work prior to release

Translate service workflows and requests from technicians and managers into documented requirements and prioritized backlog items

Design, build, and integrate AI-powered features into internal tools, such as automated report drafting, ticket and service-history summarization, trend and anomaly analysis of BAS data, and natural-language search of company knowledge, using approved large language model (LLM) APIs and platforms

Develop and maintain AI-driven automations and agent workflows that reduce manual effort in ticketing, dispatch, preventative maintenance reporting, scheduling, and client communication across Service and other departments

Write, test, version, and refine prompts and workflows, and evaluate AI output for accuracy, consistency, and reliability, with human review in place for client-facing deliverables

Partner with Service, Project, Commissioning, QA/QC, and Business Development staff to identify highvalue AI use cases, assess feasibility, cost, and risk, and prioritize them for delivery

Monitor deployed AI features for output quality, usage, cost, and reliability, and maintain guardrails, logging, and fallback behavior

Ensure AI use complies with company AI-use policy, client confidentiality, and contractual data-handling requirements, including keeping client data out of unapproved tools and models

Train and support technicians and staff in adopting AI tools and best practices, and gather feedback to continuously improve AI-enabled workflows

Assist in building and maintaining databases, authentication, role-based access, and storage in Supabase, and cloud services in Microsoft Azure

Develop integrations and data pipelines between internal tools and external systems, including BAS data exports and trend data, service ticketing, Microsoft 365, Power Automate, and notification services

Monitor, troubleshoot, and maintain deployed tools, including bug triage, uptime, performance, backups, and dependency updates

Apply application security best practices, including secrets management, access control, and protection of client and confidential data

Travel to client sites to assist with limited site validations of BAS points, sensors, and system data under the direction of a Service Technician or Program Manager

Assist service technicians with scheduled preventative maintenance and non-emergency service tasks as assigned

Observe field workflows and collect user feedback and requirements to improve internal tools

Deploy, demonstrate, and train field staff on new tools and features, on-site and remotely

Assist in documenting activities in detail and updating service work tickets using company tools

Maintain technical documentation including architecture notes, environment setup, user guides, and release notes

Provide development status, release, and tool adoption updates to the Service Manager

Participate in code reviews, backlog planning, and knowledge-sharing sessions

Manage personal hours using company tools

Performs Other Related Duties as Assigned

Knowledge of software development fundamentals, including version control, debugging, APIs, and the software development lifecycle

Knowledge of modern application development languages and frameworks such as TypeScript / JavaScript, React, Python, and SQL

Knowledge of application UI / UX design principles and building responsive, user-friendly interfaces

Knowledge of Supabase (PostgreSQL, authentication, row-level security, edge functions) or similar backend platforms

Knowledge of Microsoft Azure cloud services, including application hosting, storage, and identity

Knowledge of GitHub, including branching, pull requests, and CI/CD workflows such as GitHub Actions

Knowledge of AI-assisted development platforms such as Lovable and Replit, and the ability to critically review, test, and secure AI-generated code

Knowledge of REST APIs, webhooks, JSON, and system-to-system data integration

Knowledge of integrating LLM APIs (such as Anthropic Claude or Azure OpenAI) into applications, including prompt engineering, structured outputs, and tool / function calling

Knowledge of AI-enabled workflow patterns such as retrieval-augmented generation (RAG), embeddings and vector search (e.g., pgvector in Supabase), AI agents, and Model Context Protocol (MCP) connectors

Knowledge of responsible AI use, including data privacy, hallucination and bias risks, output validation, and human-in-the-loop review

Knowledge of application security fundamentals, including authentication, authorization, secrets management, and data privacy

Knowledge of IoT or smart building solutions

Knowledge of BAS data and protocols (BACnet, Modbus, SNMP), including points, trends, and alarms; familiarity with Tridium Niagara, Honeywell WEBs, Distech Controls, Automated Logic, Delta Controls, or Reliable Controls preferred

Knowledge of Microsoft 365 and Power Automate preferred

Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management

Skilled in completing assignments accurately and with attention to detail

Skilled in writing clear technical documentation

Skilled in evaluating and testing AI output for accuracy and reliability

Skilled in coaching non-developers to adopt new tools and AI-assisted workflows

Ability to translate user needs and field workflows into technical requirements

Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation

Ability to work successfully in a remote environment thru effective communication and organizational skills, self-motivation, proactiveness and resourcefulness in a distraction free workspace

Ability to follow company and site safety requirements

Ability to analyze and prepare documents, reports and correspondence

Ability to communicate effectively in both oral and written form (technical and non-technical information)

Ability to work successfully as a member of a team and independently with moderate supervision

Ability to work under pressure and meet close deadlines

Ability to achieve certification for NFPA70E and / or OSHA training as / if required

Ability to obtain client site access credentials, including background checks, as required

Organizational skills, with the ability to manage multiple tasks simultaneously

The following physical demands must be met by the employee to successfully perform the essential functions of

this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this job, the employee is

Frequently required to remain in a stationary position and work at a computer

Frequently manipulating, moving or grasping small parts, devices or tools

Occasionally moving through office, critical facility and other environments (such as low temperatures, high temperatures and outdoor elements such as precipitation and wind), including tight and confined spaces

Occasionally descending / ascending stairs and ladders to access equipment

On occasion the employee may be required to position self under or over equipment

On occasion the employee may move equipment weighing up to 25 pounds

STC does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to STC in the absence of a signed Service Agreement where STC has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of STC and STC will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

Smart Tech Contracting delivers turnkey BAS & EPMS solutions for mission-critical colocation and hyperscale data centers operating at national program scale. As a Master Systems Integrator (MSI), we unify controls construction (DDC, PLC, SCADA) with software engineering, optimized graphics / UI standards, and program-level governance.

Complex integrations are delivered cleanly, consistently, and fast. Our teams thrive in high-stakes environments where quality control and uptime matters, schedules are compressed, and coordination is everything.