Bartender

Role overview

Beverage preparation and guest service

• Prepare alcoholic and non-alcoholic drinks, including cocktails and mocktails, according to recipes and presentation standards.
• Welcome guests, engage with them, take accurate orders, provide personalized recommendations, and serve promptly.
• Know beverage menus, ingredients, preparation methods, and promotions; promote offerings and suggest additional items.
• Process orders and payments accurately using the hotel's POS system.

Bar operations and standards

• Keep bar counters, workstations, equipment, glassware, utensils, and surrounding areas clean, organized, and sanitized.
• Monitor inventory, replenish supplies, assist with stocktaking and requisitions, and properly store and rotate beverages and supplies.
• Follow responsible alcohol service policies, including age verification where required.
• Follow food safety, hygiene, sanitation, and health and safety standards; minimize waste and support cost control.

Teamwork and guest concerns

• Coordinate with kitchen and service teams to ensure smooth operations.
• Handle guest requests, feedback, and complaints professionally and escalate concerns when needed.
• Maintain professional grooming and perform other reasonable duties assigned by the Bar Supervisor or Outlet Manager.

Experience and education

• Minimum 1–2 years of bartending experience in a luxury hotel or fine dining environment.
• Demonstrated knowledge of cocktails, spirits, wines, and beverage service standards.
• High school diploma or equivalent required.
• Completion of a recognized bartending or mixology program required.

Competencies and skills

• Strong beverage knowledge and ability to prepare drinks to a high standard of quality and consistency.
• Excellent guest service, interpersonal, and communication skills.
• Ability to multitask under pressure in a fast-paced environment; positive, proactive, team-oriented approach.
• Guest-focused commitment to luxury service standards and awareness of allergies and dietary restrictions.

Benefits

• Medical coverage, meals on duty, discounted Accor room rates, restaurant discounts, learning and development programs, and career opportunities across Accor.
• The employer describes an inclusive workplace and opportunities to participate in community and corporate social responsibility activities.