Bar Team Leader

Job Scope

Main Duties and Responsibilities

• Plan, prioritize, organize, and control the day-to-day operations of the bar;
• Manage bar employees and ensure a smooth operation as per the company s standards;
• Provide ongoing trainings and coaching to staff to enhance their knowledge and abilities;
• Responsible of the business and legal aspects, such as managing budgets, and setting goals;
• Develop drinks and mocktail menu and review the service quality;
• Observe PAR level to monitor stock demand and supply regularly;
• Set and enforce quality and safety controls at all times;
• Initiate and suggest promotional events based on customers experiences and preferences;
• Stay updated on industry trends, new ingredients, and cocktail techniques to enhance your mixology skill;
• Recruit, hire, train, and supervise bar staff.
• Schedule shifts and manage staff rotations to ensure adequate coverage.
• Set performance expectations, provide feedback, and address performance issues.
• Conduct regular staff meetings and training sessions.
• Maintain a high standard of customer service and ensure all customers have a positive experience.
• Handle customer complaints and concerns professionally and effectively.
• Interact with customers, build rapport, and monitor customer satisfaction.
• Control costs by minimizing wastage and theft.
• Plan and execute special events, promotions, and theme nights in cooperation the GM and the operation team on site.
• Monitor for any issues related to over-serving customers.
• Oversee the cleanliness and organization of the bar area.
• Maintain and troubleshoot bar equipment and fixtures.
• Handle emergency situations and follow safety procedures.