BAR HOSTESS

OBJECTIVE:

Every Mercure team member is a “Heartist”. A “Heartist” represents Mercure’s brand and its

values, at all times. The Mercure “Heartist” will establish relationships and foremost, the

Mercure “Heartist” will deliver an exceptional guest experience and promote the French

Elegance.

MAIN DUTIES:

• To take reservations, handle the reservation book and answers the telephone in

impeccable manner and welcomes guests to the assigned outlet.

• To ensure a pleasant appearance (condition of uniforms) and grooming is impeccable.

• To work with the team to set up the outlet prior to the business hours.

• To observe the cleanliness and maintenance of the outlet and the entrance area.

• To assure the well-being of all guests by maintaining a close, friendly, yet discrete

contact.

• To refer guest complaints directly to the immediate Supervisor.

• To get involved in the daily mispen place according to the whole day service

requirements.

• If the situation calls for, she is directly involved in the order taking and process of dealing

with the guest (assists in service).

• To attend all meeting and briefing sessions.

• To know all menus and ongoing promotions in the outlet by heart and can recommend

if a guest requests.

• To contribute in setting up the outlets database.

• To reassure the guests’ satisfaction upon their departure.

• To carry out other related assignments or tasks entrusted by the Outlet Manager from

time to time.

• Knows all areas of the hotel well for cross selling and to be able to attend the guest

inquiry whenever it’s needed.

• Safeguards and handles hotel property as per set standards of the hotel.

• To be responsible for cashier’s house fund, and its safekeeping.

• To ensure that a check is made and recorded in the POS system for every food &

beverage sale in the outlet.

• To ensure that a check is made and recorded in the POS system for any meals consumed

by employees, or any service offered to guests as complimentary or entertainment.

• To enter opening and closing check no. used in her shift in the Night Auditors logbook,

and ensure that checks are used serially, and all the checks are accounted for.

• To open a guest check in the POS system, punching orders, splitting and transferring

tables, settling checks as cash, room charge, credit card or city ledger.

• To prepare cashier’s summary and tally it with Micros (POS) reading at the close of her

shift if and when required.

• To printing and tally transaction list from credit card machines with physical check, and

Micros reading if and when required.