Banquet Operations Manager Luxury Hotel
Skills
About This Role
Operational Leadership
- Oversee the planning, setup, execution, and breakdown of all banquets and events, ensuring timely and flawless delivery.
- Coordinate with culinary, service, and technical teams to align production schedules and service flow with event requirements.
- Ensure all event spaces are prepared to brand standards in terms of layout, presentation, d cor, and equipment.
- Monitor staffing, workflows, and service quality during events to ensure operational efficiency.
- Troubleshoot operational issues in real time and implement solutions to maintain high service standards.
Team Management
- Lead, train, and supervise the banqueting and events team, including coordinators, supervisors, and service staff.
- Conduct pre-event briefings, on-the-job coaching, and post-event debriefings to maintain continuous improvement.
- Foster a professional, motivated, and team-oriented work environment.
Guest Experience & Service Standards
- Ensure all events provide exceptional, personalised service that exceeds guest expectations.
- Handle VIP guests, special requests, and service recovery professionally and discreetly.
- Implement and monitor SOPs for service standards, presentation, and guest satisfaction.
- Maintain consistent luxury experience across all events, from intimate meetings to large-scale functions.
Financial & Resource Management
- Assist in event budgeting, cost control, and resource planning.
- Monitor labour, equipment, and inventory allocation to maximise operational efficiency.
- Ensure accurate recording of event sales, costs, and post-event reporting for profitability analysis.
Compliance & Quality Assurance
- Ensure full compliance with food safety, hygiene, and health regulations for all events.
- Maintain adherence to hotel policies, SOPs, and luxury brand standards.
- Conduct regular audits and post-event reviews to identify operational improvements.
- Ensure safe handling and setup of equipment, furniture, and technical installations.
Collaboration & Communication
- Act as the primary operational point of contact for internal departments (culinary, F&B outlets, marketing, and technical services) regarding events.
- Liaise with clients and event planners to understand operational requirements and manage expectations.
- Provide clear communication and updates to the Director of F&B regarding operational progress, challenges, and successes.
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