Banquet Captain
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Key skills for this role
About the Role
The Ritz-Carlton, Doha is seeking a Banquet Captain to supervise banquet service operations, lead staff during events, and ensure exceptional guest experiences. Candidates need previous banquet or F&B supervisory experience, preferably in a luxury hotel, and strong leadership skills.
Key Skills for This Role
Responsibilities
- Lead and supervise banquet service staff during meetings, conferences, weddings, and special events.
- Ensure all events are executed according to event orders (BEOs), brand standards, and guest expectations.
- Anticipate guest needs, personalize service, and create memorable experiences consistent with The Ritz‑Carlton service values.
- Serve as the primary point of contact during events to handle guest requests, concerns, and service recovery when needed.
- Conduct pre‑event briefings to communicate event details, service sequence, and assignments.
- Coordinate with Culinary, Sales, Stewarding, and Event Management teams to ensure seamless event flow.
- Confirm correct setup of function rooms, including table arrangements, décor, audio‑visual support, and service equipment.
- Supervise food and beverage service to ensure correct timing, presentation, quality, and temperature.
- Monitor compliance with food safety, hygiene, and alcohol service standards.
- Assign duties and manage staffing levels during events.
Requirements
- Previous banquet or food & beverage supervisory experience, preferably in a luxury hotel environment
- Strong leadership, communication, and interpersonal skills
- Excellent attention to detail and ability to multitask in a fast paced environment
- Solid understanding of banquet service styles (plated, buffet, cocktail, family style)
- Working knowledge of food safety, hygiene, and beverage service standards
- Ability to work flexible shifts, including evenings, weekends, and holidays
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience (preferred)
Full Job Posting
Additional Information
- Job Number: 26082286
- Job Category: Food and Beverage & Culinary
- Location: 1 West Bay Lagoon, Doha, Qatar
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
YOUR LEGACY STARTS WITH US
- At The Ritz Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality.
- Our 5 star resort features 374 elegantly designed rooms & suites, award winning restaurants, world class Spa facilities, and impeccable service.
- The property is ideal for events with a wide selection of meeting rooms, stunning wedding venues, and a dedicated team.
FIND PURPOSE IN YOUR PASSION
- At The Ritz Carlton, we believe our Ladies & Gentlemen are the heart of everything we do.
- We offer a rewarding career, personal and professional development plans, opportunities for internal growth, and a competitive package.
OUR EXPECTATIONS FROM THE ROLE
- The Banquet Captain is responsible for supervising banquet service operations to ensure flawless execution of events in accordance with The Ritz‑Carlton Gold Standards.
- This role leads banquet service associates during functions, ensuring exceptional guest experiences through personalized service, attention to detail, and operational excellence.
Key Responsibilities Service & Guest Experience
- Lead and supervise banquet service staff during meetings, conferences, weddings, and special events.
- Ensure all events are executed according to event orders (BEOs), brand standards, and guest expectations.
- Anticipate guest needs, personalize service, and create memorable experiences consistent with The Ritz‑Carlton service values.
- Serve as the primary point of contact during events to handle guest requests, concerns, and service recovery when needed.
- Maintain professional service etiquette and appearance at all times.
Key Responsibilities Operational Execution
- Conduct pre‑event briefings to communicate event details, service sequence, and assignments.
- Coordinate with Culinary, Sales, Stewarding, and Event Management teams to ensure seamless event flow.
- Confirm correct setup of function rooms, including table arrangements, décor, audio‑visual support, and service equipment.
- Supervise food and beverage service to ensure correct timing, presentation, quality, and temperature.
- Monitor compliance with food safety, hygiene, and alcohol service standards.
Key Responsibilities Leadership & Team Management
- Assign duties and manage staffing levels during events.
- Coach, motivate, and support banquet associates to maintain high service performance.
- Assist with training new team members and reinforcing brand service standards.
- Model Ritz‑Carlton leadership behaviors and promote a respectful, inclusive work environment.
Key Responsibilities Administrative & Quality Control
- Verify accuracy of BEOs, guest counts, menu selections, and timing.
- Ensure billing accuracy by confirming consumption, charges, and event completion details.
- Maintain cleanliness, organization, and proper handling of banquet equipment and storage areas.
- Participate in daily line‑ups, departmental meetings, and continuous improvement initiatives.
Required Skills & Qualifications
- Previous banquet or food & beverage supervisory experience, preferably in a luxury hotel environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent attention to detail and ability to multitask in a fast‑paced environment.
- Solid understanding of banquet service styles (plated, buffet, cocktail, family style).
- Working knowledge of food safety, hygiene, and beverage service standards.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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