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Banquet Captain

The Ritz-Carlton Hotel Company, L.L.C.
Doha, QAT
Full Time
Mid
Onsite
Yesterday
Banquet ServiceEvent ExecutionGuest ServiceLeadershipCommunicationAttention to Detail
Free

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Additional Information

  • Job Number: 26082286
  • Job Category: Food and Beverage & Culinary
  • Location: 1 West Bay Lagoon, Doha, Qatar
  • Schedule: Full Time
  • Located Remotely? N
  • Position Type: Non Management

YOUR LEGACY STARTS WITH US

  • At The Ritz Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality.
  • Our 5 star resort features 374 elegantly designed rooms & suites, award winning restaurants, world class Spa facilities, and impeccable service.
  • The property is ideal for events with a wide selection of meeting rooms, stunning wedding venues, and a dedicated team.

FIND PURPOSE IN YOUR PASSION

  • At The Ritz Carlton, we believe our Ladies & Gentlemen are the heart of everything we do.
  • We offer a rewarding career, personal and professional development plans, opportunities for internal growth, and a competitive package.

OUR EXPECTATIONS FROM THE ROLE

  • The Banquet Captain is responsible for supervising banquet service operations to ensure flawless execution of events in accordance with The Ritz‑Carlton Gold Standards.
  • This role leads banquet service associates during functions, ensuring exceptional guest experiences through personalized service, attention to detail, and operational excellence.

Key Responsibilities Service & Guest Experience

  • Lead and supervise banquet service staff during meetings, conferences, weddings, and special events.
  • Ensure all events are executed according to event orders (BEOs), brand standards, and guest expectations.
  • Anticipate guest needs, personalize service, and create memorable experiences consistent with The Ritz‑Carlton service values.
  • Serve as the primary point of contact during events to handle guest requests, concerns, and service recovery when needed.
  • Maintain professional service etiquette and appearance at all times.

Key Responsibilities Operational Execution

  • Conduct pre‑event briefings to communicate event details, service sequence, and assignments.
  • Coordinate with Culinary, Sales, Stewarding, and Event Management teams to ensure seamless event flow.
  • Confirm correct setup of function rooms, including table arrangements, décor, audio‑visual support, and service equipment.
  • Supervise food and beverage service to ensure correct timing, presentation, quality, and temperature.
  • Monitor compliance with food safety, hygiene, and alcohol service standards.

Key Responsibilities Leadership & Team Management

  • Assign duties and manage staffing levels during events.
  • Coach, motivate, and support banquet associates to maintain high service performance.
  • Assist with training new team members and reinforcing brand service standards.
  • Model Ritz‑Carlton leadership behaviors and promote a respectful, inclusive work environment.

Key Responsibilities Administrative & Quality Control

  • Verify accuracy of BEOs, guest counts, menu selections, and timing.
  • Ensure billing accuracy by confirming consumption, charges, and event completion details.
  • Maintain cleanliness, organization, and proper handling of banquet equipment and storage areas.
  • Participate in daily line‑ups, departmental meetings, and continuous improvement initiatives.

Required Skills & Qualifications

  • Previous banquet or food & beverage supervisory experience, preferably in a luxury hotel environment.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent attention to detail and ability to multitask in a fast‑paced environment.
  • Solid understanding of banquet service styles (plated, buffet, cocktail, family style).
  • Working knowledge of food safety, hygiene, and beverage service standards.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.

Preferred Qualifications

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: Less than 1 year related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

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