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Banquet Captain

American Golf
Diamond Bar, USA
Full-time
Mid Level
Onsite
Discovered 1 months ago

Full Job Posting

  • Review Banquet Event Orders (BEOs) or Event Plans to ensure all setup, timing, and service requirements are understood and executed accurately.
  • Lead pre-shift briefings with banquet staff to review event details, roles, timelines, and safety standards.
  • Oversee setup of banquet rooms including tables, chairs, linens, décor, service stations, and A/V as required.
  • Direct and assist with timely delivery of all meal courses and beverage service, adjusting staffing or process as needed to maintain smooth flow.
  • Interact with guests and event hosts to confirm needs are met, resolve issues, and deliver a high-quality hospitality experience.
  • Assign duties, manage shift schedules, and support efficient staff deployment throughout each event.
  • Train new and existing staff on service etiquette, guest engagement, and operational procedures.
  • Foster a positive, professional team environment built on clear communication and accountability.
  • Maintain cleanliness, organization, and equipment condition before, during, and after events.
  • Monitor inventory of service equipment, furniture, and supplies; communicate replenishment needs to management.
  • Enforce compliance with food safety, sanitation policies, and responsible alcohol service.
  • Support post-event breakdown, room resets, and ensure a secure, hazard-free environment.
  • Minimum of 2 years in food & beverage service, catering, or banquet operations required; leadership experience preferred.
  • Exceptional guest service and communication skills; able to resolve concerns with professionalism.
  • Strong organization and ability to manage multiple priorities in a high-volume, fast-paced setting.
  • Ability to guide and motivate a team with confidence and clarity.
  • Comfortable working with schedules, inventory, and BEO comprehension.
  • High school diploma or equivalent required.
  • Must meet legal age requirements for alcohol service; state-specific certifications required where applicable.
  • Schedule varies based on business needs and may include evenings, weekends, and holidays.
  • Regular movement throughout the venue is required, including time spent at the host stand, bar, dining areas, and service stations.
  • Extended periods of standing and walking are common during shifts.
  • Duties may include reaching, bending, lifting, or carrying items up to 30–50 pounds (such as trays, racks, boxes, or bar supplies).
  • May occasionally assist with resetting tables, moving furniture, or supporting team needs during peak service.
  • Vision requirements may include close, distance, peripheral, and color vision, as well as the ability to adjust focus.
  • Work environment may involve exposure to loud noise levels, cleaning products, hot or cold food and beverage items, and fast-paced conditions.

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