Banking Service Officer

Role overview

Work arrangement

• The position is part-time and fully remote in the United Arab Emirates.

Key responsibilities

• Respond to customer inquiries regarding banking products, accounts, and services.
• Process and coordinate routine banking service requests accurately and efficiently.
• Review customer information and supporting documentation for completeness.
• Assist with account maintenance, service updates, and administrative requests.
• Coordinate with internal banking and operational teams to resolve customer issues.
• Monitor service requests, pending actions, and follow-up requirements.
• Maintain accurate records of customer interactions, requests, and transactions.
• Escalate complex service, compliance, or transaction issues to appropriate teams.
• Prepare routine service reports and operational summaries.
• Identify opportunities to improve customer service processes and operational efficiency.

Requirements

• A Bachelor’s degree or equivalent qualification in Finance, Banking, Business, or a related field is preferred.
• At least 3 years of experience in banking operations, financial services, customer service, or a related field is preferred.
• Strong understanding of banking products, customer service procedures, and operational processes.
• Knowledge of account administration, transaction support, and financial documentation.
• Excellent communication and customer relationship skills.
• Strong attention to detail and accuracy when handling sensitive information.
• Ability to assess customer requests and resolve routine issues professionally.
• Proficiency with banking systems, CRM platforms, spreadsheets, and standard business applications.
• Strong organizational and time-management abilities.
• Ability to work independently with remote and international teams.

What the employer offers

• Flexible part-time hours within a fully remote working environment.
• Competitive compensation aligned with experience and responsibilities.
• Opportunities to strengthen banking operations and customer-service expertise.
• Exposure to international financial services and cross-functional teams.
• Professional development through practical banking and service initiatives.
• A professional culture focused on customer trust, accuracy, integrity, and continuous improvement.