Banking Operations Processor- Credit Administration
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Key skills for this role
About the Role
Ensure accurate processing of transactions, compliance with regulations, and customer service excellence while improving operational processes in banking operations.
Key Skills for This Role
Full Job Posting
Overview
- Operational Processes
- Ensure that transactions are processed in line with CRAD Framework & PFDs/SOPs with 100% accuracy.
- Ensure that loan disbursed are as per the disbursement controls in FRS/EFRS
- Ensure accurateness in all internal and external reporting --- Other MISs
- Due diligence in executing /preparing of transactions and error rate must be less than 1%.
Operational Compliance
- Ensure all audit issues are addressed in a timely manner
- Ensure that transactions are carried out in line with the ongoing recommendations made by management (Internal Circulars)
- Assist CRAD in achieving satisfactory audit rating.
- Understand and adhere to policy, procedures, and guidelines ongoing basis.
- Compliance with Circulars / CRAD framework/ PFDs.
- Minimal adverse audit observations.
Customer Service
- Meet TAT as per agreed SLA with BUs & timely problem-solving response to ensure BU queries / complaints / reports / queries from GCD/ reduce disruptive transactions .
- Responses to BUs to be in line with queries raised and with 100% accuracy.
- TAT’s adherence will be assessed by CSAT scores.
Initiative Projects
- Ensure proactive lead and participation in UAT/ implementation of all project assigned.
- Assist and implement CRAD project portfolio & process improvement initiatives
- Provide at least 2 process related initiatives which can be implemented in the department to improve the process & the quality of the activities carried out by the unit.
- Provide at least 2 control related initiatives to reduce the errors highlighted during the current QA/INA.
- Implement Automation of reports and tracking mechanism for the manual activities at CRAD
Employee Self
- Develop technical & soft skills of self-attending both with L&D for both internal & external programs assigned by the managers.
- Continuous updation of process / procedures in vogue from time to time & measuring up the training needs in line with the Training Schedule in consultation with supervisor. Ensure completion of all mandatory training within timelines.
- Awareness of the procedure and significance of the tasks assigned through knowledge of CRAD Framework, PFDs and operational related manuals.
- Develop new skills and technique to assist in the assigned tasks and to improve quality of work
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