Banking Operations Processor- Credit Administration
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Key skills for this role
About the Role
Consultant Operations Processor – Credit Administration Operational Processes Ensure that transactions are processed in line with CRAD Framework & PFDs/SOPs with 100% accuracy.
Key Skills for This Role
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Operational Processes
- Ensure that transactions are processed in line with CRAD Framework & PFDs/SOPs with 100% accuracy.
- Ensure that loan disbursed are as per the disbursement controls in FRS/EFRS
- Ensure accurateness in all internal and external reporting --- Other MISs
- Due diligence in executing /preparing of transactions and error rate must be less than 1%.
Operational Compliance
- Ensure all audit issues are addressed in a timely manner
- Ensure that transactions are carried out in line with the ongoing recommendations made by management (Internal Circulars)
- Assist CRAD in achieving satisfactory audit rating.
- Understand and adhere to policy, procedures, and guidelines ongoing basis.
- Compliance with Circulars / CRAD framework/ PFDs.
- Minimal adverse audit observations.
Customer Service
- Meet TAT as per agreed SLA with BUs & timely problem-solving response to ensure BU queries / complaints / reports / queries from GCD/ reduce disruptive transactions .
- Responses to BUs to be in line with queries raised and with 100% accuracy.
- TAT’s adherence will be assessed by CSAT scores.
Initiative Projects
- Ensure proactive lead and participation in UAT/ implementation of all project assigned.
- Assist and implement CRAD project portfolio & process improvement initiatives
- Provide at least 2 process related initiatives which can be implemented in the department to improve the process & the quality of the activities carried out by the unit.
- Provide at least 2 control related initiatives to reduce the errors highlighted during the current QA/INA.
- Implement Automation of reports and tracking mechanism for the manual activities at CRAD
Employee Self
- Develop technical & soft skills of self-attending both with L&D for both internal & external programs assigned by the managers.
- Continuous updation of process / procedures in vogue from time to time & measuring up the training needs in line with the Training Schedule in consultation with supervisor. Ensure completion of all mandatory training within timelines.
- Awareness of the procedure and significance of the tasks assigned through knowledge of CRAD Framework, PFDs and operational related manuals.
- Develop new skills and technique to assist in the assigned tasks and to improve quality of work
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