B2B Customer Service Executive – Banking
Skills
About This Role
Job Summary
A B2B Customer Service Executive in the banking sector manages and supports corporate and business banking clients.
The role involves handling client queries, coordinating banking services, resolving operational issues, and ensuring smooth relationship management for business accounts.
The executive acts as a bridge between corporate customers and internal banking departments such as operations, trade finance, loans, treasury, and relationship management.
Corporate Client Support
- Handle inquiries from SME and corporate banking customers
- Assist clients with account services, transactions, and banking products
- Provide support for business loans, trade finance, and cash management services
Relationship Coordination
- Support Relationship Managers in servicing business clients
- Maintain strong relationships with corporate customers
- Ensure high customer satisfaction and timely issue resolution
Banking Operations Support
- Process service requests, account updates, and documentation
- Coordinate with compliance and operations teams
- Monitor transaction processing and service delivery
Complaint Handling
- Resolve customer complaints professionally
- Escalate critical issues to relevant departments
- Follow up until closure
Documentation & Compliance
- Verify KYC and business documents
- Ensure compliance with banking regulations and policies
- Maintain accurate customer records in CRM and banking systems
- Pay: AED3,000.00 - AED5,000.00 per month
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