AVP, Enterprise Digital Capabilities
Full Job Posting
Required Qualifications
- Bachelor's degree in Business, Digital, Technology, Marketing or a related discipline; MBA or master's degree preferred.
- 10+ years of experience in digital product management, digital transformation, enterprise capabilities, platforms or related leadership roles.
- Demonstrated experience building and scaling reusable digital products, platforms or capabilities across a complex, federated organization.
- Strong understanding of modern digital ecosystems, including APIs, cloud platforms, identity, personalization, search, content, data, analytics, experimentation and customer experience technologies.
- Experience establishing product management disciplines and managing a portfolio of digital products or capabilities through their lifecycle.
- Demonstrated ability to identify opportunities for reuse, simplify complex technology landscapes and translate enterprise investment into measurable business value.
- Strong understanding of AI and automation and their application to digital products, customer experiences and delivery.
- Proven ability to influence and align senior stakeholders across business, marketing, product and technology organizations without relying solely on direct authority.
- Experience operating successfully in a global, federated environment with competing priorities and varying levels of digital maturity.
- Strong strategic, commercial and analytical skills, with the ability to connect technology and capability decisions to customer outcomes, delivery acceleration and financial value.
- Exceptional communication and leadership skills with the ability to translate complex digital concepts into clear business outcomes.
- What Success Looks Like Success in this role means Manulife increasingly builds once and benefits many times. Segments are able to deliver their digital roadmaps faster because proven enterprise capabilities are readily available rather than repeatedly designed, procured and built. Capabilities originating in one part of Manulife can be scaled for the benefit of others. Duplicate technology and investment decline. Adoption and reuse increase. AI and automation continuously improve how capabilities are built, operated and consumed. Over time, Manulife develops a growing portfolio of reusable digital capabilities that compounds the value of each investment — accelerating delivery, improving quality and customer experience, reducing duplication and creating sustainable enterprise-scale benefits.
- When you join our team:
- As part of our global team, we’ll support you in shaping the future you want to see.
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- #LI-Hybrid
- The role being advertised is an existing vacancy.
- What Success Looks Like
- Success in this role means Manulife increasingly builds once and benefits many times.
- Segments are able to deliver their digital roadmaps faster because proven enterprise capabilities are readily available rather than repeatedly designed, procured and built. Capabilities originating in one part of Manulife can be scaled for the benefit of others. Duplicate technology and investment decline. Adoption and reuse increase. AI and automation continuously improve how capabilities are built, operated and consumed.
- Over time, Manulife develops a growing portfolio of reusable digital capabilities that compounds the value of each investment — accelerating delivery, improving quality and customer experience, reducing duplication and creating sustainable enterprise-scale benefits.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location
Toronto, Ontario
Working Arrangement
Hybrid
Salary range is expected to be between
$129,800.00 CAD - $241,200.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Preferred Qualifications
- Bachelor's degree in Business, Digital, Technology, Marketing or a related discipline; MBA or master's degree preferred.
About Manulife
International financial services and insurance provider.
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