AVP, Business Development Manager.Injaz - RBG - Loan DST - DXB.Retail Banking Group
Skills
About This Role
Key Result Areas
- Achieve monthly sales targets in the financial year.
- Assist in the development and implementation of team goals and objectives, ensuring alignment with the Units strategic direction.
- Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
- Relationship-manage a portfolio of approved companies by developing key contacts and relationships – ‘Hunter Model’ as feed for team - will carry specific company on-boarding targets
- Maintain and develop relationships with existing customers & companies to enhance cross-sell opportunities – will take-up specific company cross-sell/penetration targets
- Work closely with Corporate and SME Banking units to empanel them for Retail cross-sell
- Demonstrated experience in company empanelment, including onboarding, compliance management, maintaining strategic partnerships and managing payroll banking processes.
- Conducting targeted micro marketing activities that include Kiosk activities – will carry specific targets on # of kiosks activities held; Open doors for team
- Will support SM/ASM in driving digitization/automation target - will carry a sub-target
- Prospect in targeted segments that require meeting standards in phone calls, and f2f visits.
- Handling objections with a view to getting the customer to buy or company to transfer payroll.
- Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
- Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
- Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
- Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
- Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.
- Operating Environment, Framework and Boundaries, Working Relationships- Additional responsibility to support SM/ASM to monitor team ONR, Buyout, Re-work KPIs – corresponding balanced score card weightage will be assigned
- Provide training and mentorship (buddy system) to new and existing team members, fostering a culture of continuous learning and development – will carry a participation target to drive high productivity
- Will be in-charge for the team in the absence/leave of the Sales Manager
- Exposure to senior management in critical meetings
- Competitive, dynamic, volatile and regulated business environment with low entry / exit barriers.
- The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out by the Bank
- Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
- The jobholder has to work within central bank guidelines and the bank’s credit policy. Guidance will come from the sales management and product teams.
- Performance management will be evaluated basis of the achievement in line with Bank policy
Problem Solving
- Facilitate communication between team members, credit underwriting, policy, operations and CAM departments to ensure effective collaboration and information sharing.
- Represent the team in cross-functional meetings, providing updates and feedback to stakeholders on team progress and challenges.
- Taking ownership of customer complaints & support in resolution.
Decision Making Authority & Responsibility
- Will take on a role as key resource for any new projects /initiatives.
- Sales require understanding customers’ individual financial circumstances.
- Responsible for assisting staff in achieving their goals and objectives.
- Responsible for assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards of the bank.
Knowledge, Skills and Experience
- Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.
- Sales profile that require confidence, persistence and good verbal/written Skills
- Knowledge of products, service policies and processes of Retail Banking.
- Graduate any discipline with 4 years+ retail banking sales experience
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