Avid Ambassador

Essential Job Responsibilities

• Field Coverage & Patient Care (Primary Function)
• Provide direct patient care in the home setting as assigned, ensuring compliance with clinical and agency standards.
• Serve as an immediate, reliable resource to cover last-minute callouts, open shifts, and new or vacant cases.
• Assist with the onboarding and transition of new clients and employees, ensuring smooth service initiation and satisfaction.
• Provide leadership and field mentorship, assisting with case orientation and skill development of new employees to ensure successful case transitions and retention.
• Support improved case conversion rates by maintaining flexibility, responsiveness, and professionalism.
• Ensure full compliance with Electronic Visit Verification (EVV) policies in accordance with state and company requirements.
• Accurately and timely document all visit care and activities per company policy and state regulations.
• Ambassador & Recruitment Support (Secondary Function)
• Represent Avid positively in the community as a brand ambassador, participating in events, schools, and job fairs.
• Support recruitment and engagement of qualified field staff through referrals, networking, and outreach activities.
• Collaborate with HR and field leadership to identify staffing gaps and recommend solutions.
• Promote Avid’s mission, vision, and values through professional conduct and community presence.
• Perform other duties as assigned to support agency operations and patient care.
• Qualifications:
• Licensure/Certification: Current certification/registration with the Licensing Board or Department in state of practice.
• Current PCA, CNA, HHA, LPN, or RN licensure.
• Must remain in compliance with all regulatory requirements and company policies.
• Minimum of 1–2 years of field experience in home care, hospice, or healthcare (preferred).
• CPR certification is preferred and may be required for some clients.
• Must meet transportation, language, and cultural requirements specific to branch needs.
• Must demonstrate a compassionate attitude toward the care of the sick, ability to read, write, and follow directions, and maturity to handle the demands of the role.
• Ability to work independently, manage time effectively, and thrive in a fast-paced environment.
• Proven professionalism, reliability, and commitment to exceptional patient care and customer service.
• Full-time (40 hours per week) with flexible scheduling to meet agency and staffing needs.
• Hours: Monday–Friday, with weekends and holidays as needed.
• Travel Required: Must have a valid driver’s license, proof of insurance, satisfactory driving record, and a reliable vehicle for business use.
• Bilingual (English/Spanish) preferred.
• Additional Requirements: Bi-lingual – English/Spanish a plus.
• ADA Requirements:
• Routinely required to sit, stand, and walk in variable surfaces, including occasional climbing of ramps or stairs or the use of foot controls.
• Routinely required to use hands for various tasks, including hand controls, gripping, and handling of objects.
• At times, will be required to reach beyond mid-line of body, reach overhead or at chest level.
• There are specific vision abilities required to perform this job, which include close, distance and peripheral vision, depth perception and ability to adjust focus.
• All employees will be required to use universal safety precautions when performing their assigned tasks.
• Employee must have the ability to lift, push, pull and carry a minimum of 25 pounds.
• Employee must have the ability to stoop and bend up to 2.5 hours per 8-hour shift.