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ashby

AV Technician, Technical Services

Shopify
Toronto, CAN
Full-time
Mid
Onsite
Discovered 1 months ago
Q-SysDanteAVoIPRTMPNDISRT

Full Job Posting

Key Responsibilities

  • Own, maintain and operate all the AV systems in our office and event space. We have a mixture of meeting rooms, event space, livestream and collaboration facilities. We also dabble in Makerspace, robotics and experimental systems.
  • Support product launches, merchant pop-ups, community talks and town halls.
  • Conduct routine hardware checks and proactively respond to support requests and provide training to ensure our teams are equipped to use systems effectively.
  • Operate AV and livestreaming system for internal and external facing events.
  • Keep our systems running smoothly with regular updates and maintenance.
  • Regularly evaluate system performance and usability, implementing improvements based on feedback and trend analysis.
  • Identify opportunities to automate manual processes, enhancing efficiency.
  • Execute retrofits of equipment, developing plans and working with local integrators to install and commission new equipment.
  • Create clear, comprehensive documentation for AV solutions to empower our teams.
  • Drive impact in our physical environments by working on-site at our Toronto Port 4–5 days per week, providing the critical technical support that keeps our operations moving at the speed of commerce.
  • Supporting other Technical services teams when required (Network, Security, Video teams etc).

Qualifications

  • Deep knowledge of industry standards, leading manufacturers, and emerging technologies. Working knowledge of Q-Sys, Dante, AVoIP, digital signage solutions and Avixa standards.
  • Strong expertise in AV/network technologies and signal flows.
  • Proven track record in webcasting and livestreaming, including RTMP, NDI, SRT protocols.
  • An understanding of network protocols, services, standards, and their functionalities. Knowledge of how to deploy and troubleshoot AV on a network.
  • Proficient with tools like Google Workspace to enhance collaboration and productivity.
  • Willingness to travel to other Shopify spaces in North America and abroad as needed (10% of the time).
  • Skilled in working both on-site and remotely.
  • Ready to build the backbone of Shopify’s tech infrastructure in Toronto? Join the team that’s making commerce better for everyone.

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