AV Service Engineer — Control Systems & Device Integration

Design, build, and deploy custom VUE widget layouts and workspaces tailored to customer operational workflows

Integrate VUE with MAGNUM-OS for router control, multiviewer management, master control/branding, and playout systems

Configure alarms, salvos, UMDs, and automation/override widgets to match site-specific operational requirements

Create new device drivers for third-party equipment not natively supported by VUE, based on vendor protocol documentation (serial, IP, etc.)

Modify and extend existing Evertz device drivers to support additional functionality, firmware revisions, or non-standard implementations

Test, validate, and document driver behavior against real hardware in lab and field environments

Work with Evertz product/R&D teams to escalate driver issues, contribute improvements back into the driver library, and stay current on VUE's driver framework as it evolves

Evaluate third-party device APIs (REST, SOAP, WebSocket, proprietary SDKs) and determine the best integration path — existing driver, custom driver, or direct API call configuration within VUE

Configure VUE to communicate directly with device-native APIs where full driver development isn't required or practical

Troubleshoot authentication, polling/subscription behavior, and latency issues between VUE and third-party systems

Document integration patterns for reuse across future projects and customers

Commission VUE-based control systems on customer sites and deliver operational training

Respond to customer issues involving control logic, driver behavior, or third-party integration failures; troubleshoot to root cause

Partner with sales engineering and product management to scope control/integration requirements during the pre-sales and design phase

Author internal documentation (driver specs, integration notes, best practices) for the technical support and engineering teams

Degree or diploma in Computer Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical discipline — or equivalent hands-on experience

Hands-on programming/scripting ability (e.g., C#, C++, Python, JavaScript, or similar) sufficient to build or modify device drivers from a protocol spec

Working knowledge of common device communication protocols: TCP/IP, UDP, serial (RS-232/RS-422/RS-485), SNMP, and RESTful/SOAP web APIs

Comfort reading third-party equipment documentation (protocol manuals, SDKs, MIBs, APIs and other standards specifications) and translating it into working control logic

Strong troubleshooting instincts — comfortable diagnosing whether an issue lives in the device, the network, the driver, or the VUE configuration

Willingness to travel to customer sites for commissioning, training, and escalated support

Strong written and verbal communication skills; ability to document technical work clearly for both internal teams and customers

Prior experience programming AV control systems (Crestron SIMPL/SIMPL#, AMX NetLinx, Extron Global Scripter/GUI Designer, Q-SYS)

Exposure to Evertz MAGNUM-OS, VistaLINK PRO, or broadcast router control concepts (sources/destinations, salvos, tally/UMD)

Experience integrating disparate systems via API (building or consuming REST/SOAP endpoints, handling auth tokens, parsing JSON/XML)

Familiarity with SDVN/SMPTE ST 2110, IP-based broadcast infrastructure, or Pro AV over IP environments

Working knowledge of Linux

AVIXA CTS / CTS-D / CTS-I certification

Experience with Evertz MAGNUM School, MAGNUM-OS Academy, or VistaLINK School training

Background supporting government, defense, or other secure/mission-critical AV environments

What we Offer:

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Employee assistance plan

Employee Discount Platform

Career Progression

Casual Work Environment

Social Events and Sports Teams

Onsite Counsellor