Automotive Warranty Buddy
Who are we? CARS24 isn’t just a name; we’re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars.
Skills
About This Role
Overview
- Who are we?
- CARS24 isn’t just a name; we’re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars.
- From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we’re all about turning the gears of innovation.
- Our secret?
- A dream team that leads with passion and drives with purpose.Now, we’re revving up our team in the UAE and looking for talent ready to make our journey of progress their own.
- Buckle up, because the current pit stop is within the Refurbishment function as a Warranty Buddy.
- What Will You Be Doing in the Driver’s Seat?
- Take end-to-end ownership of warranty cases received via the portal, ensuring no issue is left stranded.
- Reach out to customers, understand their concerns, and resolve issues through clear communication and practical solutions.
- Educate customers where applicable, coordinate inspections at customer locations, or arrange vehicle movement to workshops when required.
- Manage each case independently, ensuring timely follow-ups and a smooth customer experience from start to finish.
- Handle challenging conversations calmly, even when customers are frustrated or aggressive
What’s Under the Hood
- Strong proficiency in English and Hindi, with the ability to confidently explain, influence, and convince customers.
- Minimum 2 years of experience in the automobile sector, preferably in a customer-facing workshop environment.
- Solid hands-on knowledge of automobiles—this role requires real technical understanding, not fancy degrees.
- Ability to remain composed, professional, and solution-focused under pressure.
- UAE experience is a plus.
- What’s in It for You?
- Competitive remuneration that keeps pace with industry standards.
- Benefits aligned with regional norms.
- A workplace where your ideas take the fast lane and your skills shift into high gear.
- The chance to work alongside industry trailblazers who are as passionate about cars as you are.
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