Automotive Service & Operations Coordinator

About the Position

Customer Service and Communication

• Answer calls, respond to inquiries, schedule appointments, and check customers and vehicles in and out.
• Provide repair and calibration updates and communicate delays, approvals, additional repairs, and completion times.
• Follow up on estimates and declined services, maintain customer relationships, and resolve or escalate concerns.

Billing and Administration

• Prepare invoices, maintain repair orders and customer records, collect payments, and assist with accounts receivable.
• Handle billing documentation for commercial, fleet, insurance, and body shop accounts.
• Maintain organized records and ensure completed work is documented and ready for billing.

Shop Operations

• Track vehicles through repair and ADAS calibration and coordinate schedules across mechanical repair, diagnostics, alignment, programming, and calibration.
• Monitor appointments and completion status and communicate approvals and schedule changes to the Shop Manager and technicians.
• Ensure completed vehicles are documented, invoiced, and ready for pickup, while identifying issues that may cause delays.

Preferred Qualifications

• Two or more years of automotive service, dealership, collision center, repair shop, or similar experience.
• Experience with repair orders, invoicing, service writing, scheduling, technicians, or service managers.
• Fleet, insurance, commercial account, and ADAS or calibration experience are advantageous.

What We Are Looking For

• Highly organized, dependable, punctual, customer-focused, and comfortable in a fast-paced automotive environment.
• Able to multitask, communicate confidently, handle billing and money, work independently, and prioritize urgent situations.
• Willing to take ownership and grow into greater operational responsibility.

Compensation

• Pay is $23 to $27 per hour depending on automotive experience and qualifications.
• Candidates with significant automotive service advisor, shop administration, billing, or management experience may be considered at a higher rate.
• Expected hours are 40 per week.

Benefits

• Health insurance and paid time off are offered.

Work Location

• The position is performed in person.