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Automotive Service Advisor
Kenya School of Sales (KSS)
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered Today
Automotive after-sales serviceVehicle systemsVehicle diagnosticsVehicle maintenance and repair processesCustomer serviceCommunication
Role Overview
Serves as the primary contact between customers and the automotive service department.
Assesses service needs, coordinates vehicle maintenance and repairs, explains technical recommendations, and supports customer satisfaction.
Key Skills for This Role
Automotive after-sales serviceVehicle systemsVehicle diagnosticsVehicle maintenance and repair processesCustomer serviceCommunication
Full Job Posting
Role overview
Serves as the primary contact between customers and the automotive service department.
Assesses service needs, coordinates vehicle maintenance and repairs, explains technical recommendations, and supports customer satisfaction.
Responsibilities
- Welcome customers and manage service appointments, inquiries, and requests.
- Understand vehicle concerns, maintenance needs, and repair expectations; conduct initial inspections and document vehicle condition.
- Coordinate diagnosis and repair recommendations with technicians and workshop staff.
- Prepare quotations, job orders, estimates, and invoices for customer approval.
- Explain repair procedures, schedules, costs, and technical recommendations clearly.
- Monitor repair progress, coordinate timely completion, and keep customers informed of updates and expected delivery.
- Maintain accurate service records, vehicle documents, and customer information.
- Handle feedback, complaints, and service issues professionally.
- Promote preventive maintenance, service packages, and after-sales products to support revenue growth.
- Coordinate vehicle handover and verify completed work meets customer expectations and service standards.
- Follow service procedures, quality standards, and workplace safety requirements.
- Maintain customer relationships and encourage repeat business and loyalty.
Requirements
- Diploma or certificate in Automotive Technology, Mechanical Engineering, Business Administration, or a related field; equivalent experience is acceptable.
- Relevant automotive after-sales, vehicle maintenance, customer service, or workshop experience is preferred.
- Basic knowledge of vehicle systems, diagnostics, maintenance procedures, and repairs.
- Strong customer service, communication, negotiation, and interpersonal skills; explain technical information clearly.
- Organized, able to manage multiple requests, and strong in problem-solving, attention to detail, and commercial awareness.
- Proficient in Microsoft Office and automotive service management systems.
- Professional, customer-focused, and effective in a fast-paced workshop environment.
- Fluent in English; additional languages are an advantage.
Work environment
- Work involves coordination with a workshop and its personnel.
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