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Automotive Service Advisor

Mills Automotive Group
Blacksburg, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 4 weeks ago

Full Job Posting

What We Offer

  • Health Insurance
  • Paid Time Off
  • 5 Paid Holidays
  • Paid uniforms
  • Paid Training
  • No Weekends
  • 401k with Match

Responsibilities will include

  • Making appointments, processing repair orders, quotes and invoices
  • Providing customer support via phone and face-to-face at the dealership
  • Qualifying customer problems and logging them for technicians to review
  • Ensuring customer approval for all remedial work to be carried out
  • Promoting our range of vehicle parts and accessories
  • Internal coordination of service work to adhere to commitments made to customers
  • Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
  • Specific skills required:
  • Prior experience as a service advisor or service writer required
  • Candidates MUST possess above-average phone and communication skills
  • Must bring a positive, upbeat attitude to this role and be completely comfortable up-selling clients
  • Excellent follow-up and follow-through skills to ensure client satisfaction
  • Must have the ability to communicate technical information in non-technical terms to clients
  • Ability to evolve and adapt to changing business needs

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