Automotive Service Advisor Apprentice at Crown City Tire — Pasadena, USA

Answer phones and schedule appointments.
Greet customers and manage vehicle check-in.
Understand customer concerns and ask the right questions.
Support Service Advisors throughout the repair process.
Build and manage repair orders.
Understand vehicle inspections and estimates.
Communicate repair and maintenance recommendations clearly.
Follow up with customers throughout the day.
Understand basic vehicle systems, maintenance, and common repairs.
Work effectively with technicians, advisors, and management.
Manage the complete customer experience from check-in through vehicle delivery.
Have previous customer service, hospitality, retail, or sales experience.
Naturally enjoy talking with and helping people.
Are comfortable communicating both face-to-face and over the phone.
Stay organized while handling multiple responsibilities.
Learn quickly and apply feedback.
Take accountability for your work.
Work well as part of a team.
Want to build a career rather than simply find another job.
$22–$24 per hour, based on experience.
Performance bonus opportunities.
Monday through Friday — no weekends.
Schedule: 7:30 AM – 5:30 PM.
Two weeks of paid time off after eligibility requirements are met.
Health benefits.
Ongoing training and development.
Clear advancement path into a Service Advisor position with significantly greater earning potential.
Previous customer-facing service, hospitality, retail, or sales experience.
Strong verbal and written communication skills.
Comfortable using computers and learning new systems.
Organized, dependable, and detail-oriented.
Ability to work well in a fast-paced environment.
Team-oriented mindset.
High school diploma or equivalent.
Valid California driver's license.
Training and development.
Clear expectations.
Accountability.
Teamwork.
Internal advancement.
Recognizing great performance.

Automotive Service Advisor Apprentice

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About Crown City Tire

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