Automotive Service Advisor

Overview

Required Skills

• ITI / Diploma is preferred; Certification from a vocational school or completion of apprenticeship is preferred.
• Minimum of 5 to 6 years’ experience in the automotive industry or similar role.
• A broad based knowledge to service as a reliable consultant is essential for this role.
• Strong English communications skills, Arabic speaker an added advantage!
• Fluent in Arabic and English

Responsibilities

• Ask Question and record customer requests without delay
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathize and clarify customer requests.
• Check workshop situation and promise delivery time.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Promotion of value added services
• Resolution of Customer concerns at the earliest time and ensures satisfaction.

Perks

Job Type: Full-time

Experience

• Auto Workshop: 5 years (Required)

Language

• Arabic (Required)