Automotive Operations Specialist
Full Job Posting
Qualifications
- Proven experience in dealer or aftermarket automotive service operations.
- Strong coaching and mentoring skills with the ability to motivate and develop dealer staff.
- Excellent analytical skills to evaluate performance metrics and identify areas for improvement.
- Strong communication and interpersonal skills to build effective relationships with dealer staff and management.
- Ability to travel to dealer locations for on-site support and evaluations.
- Knowledge of dealer fixed operations and business objectives.
- Experience implementing customer service best practices and sales techniques.
- Ability to work independently and manage multiple priorities.
- Ability to leverage relationships to identify and sell the business case for change.
- Analyzing data from dealer financials and operational assessments to establish improvement action plans.
- Demonstrated proficiency with PC applications in a Windows environment.
- Ability to influence the sales personnel and technicians in the training processes and monitor the results.
- Bachelor's Degree (preferred) but High school diploma or General Equivalency Diploma (GED) is required
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