Automotive Operations Coordinator

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

The Operations Coordinator is responsible for coordinating day‐to‐day operations at a fixed customer location, ensuring smooth service delivery, accurate invoicing, workflow efficiency, and a positive customer experience. This role provides operational support without direct people management, serving as a critical link between technicians, customers, and operations leadership.

Operations & Workflow Management

Coordinate daily vehicle flow through the reconditioning process.

Track and prioritize work‐in‐process to maximize efficiency.

Execute new vehicle inspections and lead lot walks to identify work.

Ensure services are delivered according to customer requirements and schedules.

Perform quality checks throughout the service process.

Participate in QBRs for designated customers.

Transport vehicles to ensure proper flow in the shop.

Invoicing & Administrative Support

Oversee invoicing accuracy, collection, and timeliness

Consolidate work orders and resolve discrepancies

Support order‐to‐cash processes and issue escalation

Maintain accurate operational records

Customer Engagement

Serve as a key point of contact for customer communication

Provide status updates and address service concerns

Escalate pricing or service issues appropriately

Identify value‐added solutions to support customer needs

Compliance & Safety

Maintain awareness of environmental, safety, and health standards

Support compliance with Dent Wizard policies and procedures

Ensure work areas remain organized and compliant

Team & Culture Support

Support onboarding and orientation of new employees at the site

Reinforce Dent Wizard's core values and service standards

Participate in field communications and site meetings as needed

Other duties as assigned

Competencies Required

Customer focus and service orientation

Organization and planning

Attention to detail

Communication and collaboration

Initiative and accountability

Position Requirements

Minimum 2 years of experience in a customer‐facing, service coordination, operations, or support role

Experience working in fast‐paced, service‐based organizations where responsiveness, communication, and follow‐through are critical

Strong organizational and multitasking skills

Ability to thrive in a technology‐driven environment where systems, tools, and processes are continually evolving.

Physical Requirements

Continuous computer use

Ability to lift up to 40 lbs occasionally

Frequent standing, walking, bending, and lifting

Drug Policy

All applicants being considered for employment must pass an MVR, pre-employment drug screening, and background check.

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

$24.36-$26.00/hour

Why Dent Wizard: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [email protected].