Automotive Mobile Diagnostic Technician

Job Summary

Roles & Responsibilities

• Customer service focused, ability to develop relationships and deliver operational consistency
• Perform Air Conditioning Evacuation & Recharge
• Troubleshoot and diagnose mechanical and electrical repairs
• Understand and complete estimating, invoicing, part identification, pre and post quality control checklists
• Adequately explain technical diagnoses and repair planning needs to include shop personnel, insurance adjusters, and customers
• Utilize various tools, diagnostic equipment, and Virtual support team resources to make the most effective recommendations
• Test drive vehicles after repairs are completed
• Check all parts for quality and accuracy before installing
• Complete assigned training and certifications, to include continuing education courses
• Communicate with field team to ensure efficiency and productivity
• Maintain a well-organized work area
• Responsible for ensuring tooling software updates are completed immediately
• Accountable for assigned inventory
• Including: Laptops, OE scan tools, VCI, other equipment provided
• Develop and maintain excellent customer relationships through our company purpose and core values

Qualifications, Education & Experience

• Minimum of 3 years automotive repair experience
• Trade school experience a plus
• ASE or I-CAR certifications a plus
• Knowledge of diagnostic scan tools and factory software
• Obtain AC certification & follow safety standards
• Excellent customer service and communication skills
• Knowledge and ability to use computers, mobile devices, and related technology efficiently
• Self -motivated, positive attitude, with a customer focused vision

Requirements

• Must be at least 21 years of age
• Must have a valid driver’s license and ability to pass MVR check
• Ability to pass a background check
• Must be able to lift 60 pounds independently
• Travel may be required for continuing education and certification training
• Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
• Requires frequent driving of company and customer vehicles
• Extensive travel within assigned area is expected
• May have exposure to fumes, dust, and chemicals
• Ability to work in a shop environment in inclement weather
• Required to wear PPE to include but not limited to facial covering, eye protection, gloves

Identity protection, legal services, pet insurance, teammate discounts, health advocates