Automobile Floor Coordinator

Position Overview

1. Team Management

• Coordinate and lead a team of automotive technicians, mechanics, and support staff.
• Assign tasks and responsibilities to team members based on their skills and expertise.
• Provide guidance, coaching, and mentoring to ensure optimal performance and professional growth.

2. Operational Efficiency

• Plan and organize the daily workflow of the garage to ensure smooth operations.
• Monitor work progress, identify bottlenecks, and implement strategies to enhance efficiency.
• Coordinate with other departments, such as the front desk and parts department, to streamline processes.

3. Quality Assurance

• Maintain high-quality service standards by conducting regular quality checks on completed repairs and services.
• Ensure that all work meets industry standards, manufacturer specifications, and safety regulations.
• Conduct regular inspections of completed repairs and services to ensure they meet industry standards and specifications.
• Establish and enforce strict quality control standards for all repair and maintenance work.

4. Customer Service

• Interact with customers to understand their automotive service needs and address any concerns or inquiries.
• Ensure exceptional customer service by maintaining open communication and resolving issues promptly.

5. Technical Expertise

• -Possess a strong understanding of automotive systems, diagnostics, and repair processes to provide technical guidance to the team.
• Assist technicians in complex repair cases and ensure accurate diagnostics and effective solutions.

6. Training and Development

• Identify training needs within the team and coordinate training sessions to enhance technical skills and knowledge.
• Stay updated with industry trends, new technologies, and advancements to facilitate continuous learning.

7. Inventory Management

• Collaborate with the parts department to manage inventory levels of automotive parts and supplies.
• Ensure that necessary tools and equipment are available for technicians to perform their tasks efficiently.

8. Safety Compliance

• Enforce strict adherence to safety protocols and regulations to create a secure working environment.
• Conduct regular safety meetings and training sessions to promote a culture of safety awareness.

9. Reporting and Documentation

• Maintain accurate records of repairs, services, and customer interactions.
• Generate reports on garage performance, including productivity, efficiency, and customer satisfaction.

10. Problem Solving

• Address any technical challenges, conflicts, or issues that arise within the team or during the repair process.
• Collaborate with management to find effective solutions and implement improvements.

Requirements

Experience