Automation & Tools Integration Engineer

Responsible for supporting and managing core engineering platforms, including but not limited to:

Issue & Knowledge Management: Jira, Confluence

Source Control & Collaboration: GitHub (repositories, teams, permissions)

CI/CD & Build Systems: Jenkins (pipelines, jobs, access)

Communication & Collaboration: Slack (workspace administration, channels, user access, and Slack app approvals/governance)

Additional enterprise tools and integrations supporting engineering productivity, automation, and collaboration

Own end-to-end request execution, ensuring completeness, accuracy, and adherence to defined intake criteria

Manage full ticket lifecycle (triage, prioritization, routing, tracking, and closure) to meet SLA commitments

Proactively identify, escalate, and resolve blockers by coordinating across cross-functional teams

Maintain audit-ready documentation with high standards for data quality and traceability

Serve as the primary interface for engineering tools support, providing responsive and reliable engagement

Deliver clear, structured communications on status, risks, dependencies, and timelines

Actively manage stakeholder expectations and ensure timely follow-through on commitments

Build strong cross-team partnerships to enable efficient issue resolution and service delivery

Process Execution & Continuous Improvement

Execute standardized support processes with consistency, discipline, and attention to detail

Identify operational gaps and inefficiencies, contributing to process optimization initiatives

Maintain and evolve process documentation to reflect system, policy, and organizational changes

Drive adoption of best practices to improve service quality and operational consistency

Contribute to automation of manual and repetitive workflows using scripting and workflow platforms

Support system integrations leveraging REST APIs and structured data formats (e.g., JSON)

Improve operational scalability and efficiency through automation-driven solutions

Partner with Corp IT administration team and engineering teams on automation and integration efforts

Manage user access lifecycle, including provisioning, modification, and deprovisioning activities

Support periodic access reviews to ensure compliance with security and governance standards

Perform data cleanup and maintain system integrity across access control platforms

Ensure adherence to audit, compliance, and organizational governance requirements

Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field.

3+ years of experience in engineering tools support, service desk, or operations roles.

Ability to manage ticket workflows and stakeholder communication with increasing independence.

Experience with tools such as Jira, Confluence, GitHub, or similar platforms.

Familiarity with automation tools and API integrations workflow(REST/JSON).

Strong analytical, organizational, and communication skills.

Software development and scripting

API-based integrations

Collaboration and communication skills

Ownership and accountability

Process improvement mindset

Ability to scale with role complexity and responsibility

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

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