Automation Manager

Job Summary

I.Automation Strategy & Implementation

• Develop and execute the company's automation roadmap aligned with business objectives
• Identify repetitive and manual processes suitable for automation.
• Lead the implementation of Robotic Process Automation (RPA), workflow automation, AI-powered solutions, and system integrations.
• Evaluate and recommend automation tools and technologies to improve operational efficiency.
• Manage automation projects from concept to deployment and post-implementation support.

II.Process Improvement

• Analyze existing business processes and identify opportunities for optimization.
• Design automated workflows to improve booking, ticketing, visa processing, customer communications, reporting, and financial operations.
• Standardize operational procedures and reduce process bottlenecks.
• Ensure continuous improvement through process reviews and performance assessments.

III. Systems Integration

• Collaborate with IT teams, travel technology providers, and third-party vendors.
• Manage integrations between booking systems, CRM platforms, payment gateways, ERP systems, GDS platforms, and customer communication tools.
• Ensure seamless data flow across systems while maintaining data accuracy and security.

IV.Data & Reporting

• Develop automated dashboards and reports for operational and management teams.
• Monitor automation performance metrics and generate insights for business improvement.
• Utilize business intelligence tools to support decision-making.

V.Team Management

• Lead and mentor automation specialists, analysts, and support teams.
• Coordinate with department heads to identify automation opportunities.
• Manage project timelines, budgets, and resource allocation.
• Conduct training sessions to promote automation adoption across the organization.

VI.Compliance & Risk Management

• Ensure automation processes comply with company policies, travel industry regulations, and data protection requirements.
• Implement controls to minimize operational risks and system errors. AREA OF ASSIGNMENT:

Dubai Head Office

VII. Travel Industry-Specific Responsibilities

• Automate booking confirmation and ticket issuance processes.
• Streamline visa application tracking and document verification workflows.
• Implement automated customer notifications for bookings, payments, travel updates, and visa status.
• Optimize refund, cancellation, and rebooking procedures.
• Improve supplier and partner data management.
• Enhance customer support through chatbots, AI assistants, and automated ticket routing.
• Support automation initiatives for tour operations, hotel reservations, flight bookings, and ancillary services.

Education

• Bachelor's degree:
• Information Technology
• Computer Science
• Business Administration
• Engineering, or a related field.
• Master's degree or professional certifications are advantageous.

Experience

• Minimum 5–8 years of experience in process automation, digital transformation, operations management, or travel technology.
• Minimum 2–3 years in a managerial or supervisory role.
• Experience within a travel agency, tour operator, OTA, airline, hospitality company, or travel technology environment preferred.

Technical Skills

• Experience with automation platforms such as:

• Microsoft Power Automate

• UiPath
• Automation Anywhere
• Zapier
• Make (Integromat)
• Knowledge of APIs, workflow automation, and system integrations.
• Experience with CRM, ERP, GDS, booking engines, and reporting tools.
• Understanding of AI-driven automation and chatbot technologies is an advantage.
• Advanced proficiency in Microsoft Excel, Power BI, or Tableau.

Key Competencies

• Strategic Thinking
• Process Optimization
• Project Management
• Leadership and Team Development
• Analytical and Problem-Solving Skills
• Change Management
• Stakeholder Management
• Communication and Presentation Skills
• Attention to Detail
• Innovation and Continuous Improvement