Automated Operation Manager

Overview

What you will do

• Lead the Front Office, Work & Service Management, and Event Management teams to deliver consistent and high-quality operations.
• Define and execute an automation strategy & roadmap across managed services to identify, design, and deploy operational process automations.
• Coordinate between engineering, service delivery, and customer stakeholders to ensure smooth rollout and adoption of automated workflows.
• Ensure compliance with SLAs, security protocols, and industry standards in all operational activities.
• Oversee real-time event monitoring, using AI/ML to detect anomalous behavior, classify events, and trigger automated remediation or escalation.
• Integrate automation with incident management systems (e.g. ServiceNow) to enable auto-ticket creation, triage, and resolution.
• Architect and govern automated change approval & deployment workflows, in collaboration with network engineers.
• Lead Problem Management by leveraging predictive analytics and automated root cause correlation to reduce repeat incidents and streamline remediation.
• Build and maintain a centralized knowledge repository of fixes, workarounds, and learnings to accelerate future resolution.
• Monitor operational performance via dashboards and KPIs, recommend continuous improvements, and report trends.
• Interface with customers, NOC leadership, and governance bodies to ensure transparency, readiness, and alignment with transformation goals.
• Mentor and upskill team members in advanced event, automation, and operational practices.
• The skills you bring:
• Strong understanding of telecom/network domains (e.g. RAN, TX, VAS, PS, Core, OSS).
• Demonstrated experience leading Event, Incident, and Problem Management functions in large-scale NOC or network operations.
• Hands-on experience with automation tools, AI/ML for monitoring, and workflow orchestration.
• Proficiency in ITIL or IT service management frameworks.
• Excellent stakeholder management, communication, and coordination skills across multi-domain, multi-vendor environments.
• Analytical orientation with experience in defining, tracking, and improving KPIs.
• Leadership capability: coaching, mentoring, performance management.
• Experience in change governance, audit readiness, operational transformation, and compliance.
• Proactive mindset, resilience, and ability to operate under pressure.

Why join Ericsson?