Auto Unit Associate Variable - Virtual & Desk

The Auto Administrative Unit Associate is responsible for providing administrative, operational, and customer support for auto claims and estimating operations. This role assists with workflow coordination, documentation management, claim file maintenance, communication support, scheduling activities, and operational tracking to ensure efficient processing of auto claims and estimating services.

The Auto Administrative Unit Associate works closely with adjusters, estimators, team leads, supervisors, carrier clients, vendors, repair facilities, and operational departments to support workflow efficiency, customer service excellence, and compliance with company and client requirements.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting and working on a computer

Frequent use of computer systems, phones, and virtual communication platforms

Ability to review claim documentation, estimates, reports, and operational information for extended periods

Ability to manage multiple priorities, deadlines, and operational demands

Ability to work efficiently in a deadline-driven operational environment

Ability to effectively communicate with employees, leadership, and external partners

Ability to handle stressful situations and escalate matters professionally

Estimated travel requirement: less than 10%

High school diploma or equivalent required

Associate degree in Business Administration, Insurance, Operations, or related field preferred

Equivalent combination of education and professional experience may be considered

Experience in administrative support, customer service, insurance operations, claims support, or related operational environments preferred

Experience working with documentation management, workflow tracking, scheduling, or operational support activities preferred

Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams

Strong organizational, communication, and customer service skills

Experience supporting auto claims, estimating, appraisal, or insurance operations preferred

Familiarity with CCC ONE, Mitchell, Audatex, or similar claims and estimating platforms preferred

Experience working with carrier clients, repair facilities, or insurance service organizations preferred

Experience supporting high-volume operational environments preferred

Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Good-Faith Estimate (including bonus or commission)

The posted compensation range represents an estimate and may include both base salary and variable components such as commission and performance-based bonuses. Total compensation will ultimately be determined based on the candidate’s experience and qualifications.

General Description of Benefits

Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.

Work Schedule

Full Time, 80.00 hours per pay period (2 weeks)

How to Apply

Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at https://www.alacritysolutions.com/about/careers/#current

Personal Information Retention Policy

Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.

Post Closing Date

This position will be open for a minimum of three days and until a top applicant is identified.