Auto Parts Sales Representative

About This Role

Sales & Customer success (Automotive Spare Parts) UAE

Role Overview

As the Sales & Customer Success Coordinator at Vinzone, you are the primary bridge between our customers and our technical pricing team. You will manage the end-to-end customer journey: from the first "Hello" and VIN collection to delivering a competitive quote and ensuring the part is delivered to a satisfied customer.

Key Responsibilities

1. Inquiry Management & Lead Qualification

• Respond to customer inquiries across all channels (WhatsApp, Website, Social Media, Phone).
• Accurately collect vehicle details, including VIN (Vehicle Identification Number) and specific part requirements.
• Filter and prioritize requests based on urgency and part availability.
• Advise customers on the best choice between Genuine (Agency), OEM, and high-quality Aftermarket brands available in the UAE market.

2. Internal Coordination & Quotation

• Liaise with the Purchasing Team to get accurate costs for local and international parts.
• Prepare and send professional quotations via our ERP, ensuring all terms (validity, shipping, and returns) are clearly communicated.
• Explain technical differences between New, OEM, and Imported parts to the customer.

3. Sales Conversion & Follow-up

• Proactively follow up on sent quotations to convert inquiries into confirmed orders.
• Handle objections regarding pricing or lead times using Vinzone’s established value proposition.
• Confirm payments and coordinate with the Accounting/Logistics teams to trigger the order process.
• Actively engage with the UAE automotive community (Workshops and Retail) to build a loyal client base.
• Upsell related components

4. Relationship Management & After-Sales

• Keep the customer updated on the status of their shipment (especially for international orders).
• Conduct follow-up checks after delivery toQue ensure part compatibility and customer satisfaction.
• Manage any return requests or "damaged part" claims according to company policy.
• If quotation is rejected by client, the sales representative must know the reason

Requirements & Qualifications

• Experience: 3–5 years in Spare Parts Sales within the UAE (Knowledge of the Sharjah Industrial Area and Dubai spare parts markets is a major plus).
• Industry Knowledge: Strong understanding of automotive spare parts and the importance of VIN accuracy.
• Deep understanding of GCC-spec vs. Imported (US/Japan) vehicle requirements is an advantage
• Software Proficiency: High proficiency in ERP/CRM systems. Experience with Odoo is a major plus.
• Communication: Fluent in English (written and verbal). (Urdu/Hindi is an additional advantage).
• Soft Skills: High level of patience, "soft-selling" ability, and extreme attention to detail.
• Proactive Attitude: A "closer" mindset—someone who doesn't wait for the customer to call back.
• Communication: Ability to communicate professionally with both individual car owners and seasoned workshop mechanics.