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Authorization Representative
Connect America
Remote, USA
Full-time
Entry · 1+ years experience
Remote
Discovered 1 months ago
Full Job Posting
Responsibilities
- Handle inbound and outbound calls Providing excellent customer service
- Providing excellent customer service
- Requesting authorizations for all State funded/Medicaid type agencies
- Follow up on any outstanding authorizations or prebilling issues by either Using websites or portals Out bound phone calls, emails or faxes
- Using websites or portals
- Out bound phone calls, emails or faxes
- Data Entry- client information as needed into different portals
- Support to other team members when/where is needed
- Scanning documents
- Communicating daily numbers along with any delays in deadlines with the Supervisor
- Maintain confidentiality of all information with the Business office
- Perform other duties assigned by the Supervisor Manager
Qualifications
- High School diploma and/or GED
- Requires 1-3 years’ experience in call center and/or customer service-related position
- Requires 1 or more years in billing/office side of healthcare industry
- Working Knowledge of MS Word, Excel and Outlook
- Strong verbal and written communication skills
- Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.
About Connect America
Health Insurance & Managed Care1500 employeesFounded 2004
Private U.S. digital-health company providing personal emergency response, remote monitoring, and medication-management services for aging and vulnerable people.
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