AusPEX Field Support Representative (FSR)

Responsibilities:

• Acting as the first point of contact for AusPEX users, providing timely technical support and operational guidance.
• Supporting Defence personnel with system-related queries and troubleshooting activities.
• Managing and coordinating support requests, bug validation, issue resolution, and enhancement recommendations.
• Conducting engaging instructor-led training courses and user workshops.
• Developing and maintaining training materials, technical documentation, release notes, and user guides.
• Building strong relationships with operational units to understand support and training requirements.
• Assisting with business analysis, requirements gathering, testing activities, and system enhancements.
• Supporting system deployments and configuration activities.
• Participating in stakeholder meetings and providing regular reporting on support activities and outcomes.
• Working collaboratively with KBR engineering teams, Defence representatives, and capability stakeholders to continually improve the AusPEX capability.
• As the ideal candidate you will bring:
• Essential Skills & Experience:
• Previous experience working within or alongside the Australian Defence Force (ADF).
• Strong proficiency in PEX or equivalent Currency Management Software, including at least one specialisation.
• Experience delivering training and conducting assessments.
• Experience developing training programs, courseware, and assessment tools.
• Excellent verbal and written communication skills with the ability to engage stakeholders at all levels.
• Ability to obtain and maintain an Australian Government Security Clearance (NV1 minimum).
• Highly Regarded
• Aviation experience within aircrew, operations, or maintenance environments.
• Understanding of Agile software development methodologies.
• Technical writing experience and development of user guides or support documentation.
• Experience in business analysis, systems testing, or requirements development.
• Defence industry experience, particularly within the aviation domain.
• All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
• What we will offer you:
• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways
• If you’re ready to shape tomorrow, let’s get started. Apply Now!
• Please note. Shortlisting will take place as applications are received; therefore the advertisement may close early if a suitable candidate is identified.
• As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
• Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.