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Audit Technology Support and Implementation Assistant Manager

Forvis Mazars
London, GBR
Full-time
Onsite
Discovered 4 weeks ago
Audit processesAudit technology supportAudit Tools and Techniques (ATTs)Complex query resolutionOutput review and quality controlOffshore team coaching

Full Job Posting

About the role

The Assistant Manager provides hands-on support across Audit Tools and Techniques (ATTs).

The role bridges offshore support delivery and onshore management, combining technical support with oversight, coaching, and quality control.

The position handles complex and judgment-based queries and helps audit teams receive timely, accurate support.

Responsibilities

  • Resolve complex audit-tool queries and act as the first escalation point for offshore analysts.
  • Review offshore responses and coach team members on tools, query handling, and service standards.
  • Monitor tickets and demand, prioritize work, and own sensitive issues through timely resolution.
  • Support audit teams with practical explanations and guidance on complex cases.
  • Identify recurring issues and knowledge gaps; maintain FAQs, user guides, standard responses, and process documentation.
  • Support tool onboarding, implementation hypercare, user onboarding, training, and adoption.
  • Ensure agreed processes, service levels, and quality standards are followed.
  • Share user feedback on tool development and contribute to support-function improvement.

What we are looking for

  • Experience in audit, audit support, data analytics, or technology-enabled audit environments.
  • Strong understanding of audit processes and experience with audit technology, data tools, or analytics solutions.
  • Problem-solving ability for complex queries and datasets; attention to detail and commitment to quality.
  • Ability to coach junior team members, explain complex concepts to non-technical users, and manage multiple priorities.
  • Collaborative approach across teams and stakeholders.

Desirable experience

  • Technical data-analytics background, including exposure to coding and tools such as R, Python, SQL, Alteryx, Power BI, or similar.
  • Experience with audit data, financial information, or large datasets is desirable.
  • Exposure to support models, ticketing systems, or service-based delivery is desirable.

About Forvis Mazars

Forvis Mazars is a professional services network providing audit and assurance, tax, and advisory services.

Its UK organization has offices across the country and a large professional workforce.

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